Tori Mouton
Lafayette,LA
Summary
Epic Credentialed Trainer and Certified MyChart & Welcome Analyst with hands-on experience supporting healthcare operations, end-user training, system workflows, and go-live initiatives. Proven ability to translate complex technical workflows into practical training solutions. Strong background in Epic Ambulatory applications, patient access systems, and frontline support. Seeking an Epic Trainer, Epic Analyst, Consulting, or IT Help Desk position where I can support system optimization, user adoption, and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Epic Ambulatory Credentialed Trainer
Franciscan Missionaries of Our Lady Health System
Baton Rouge, LA
04.2022 - Current
- Serve as Epic Credentialed Trainer for Cadence and Ambulatory applications, supporting system-wide end-user education and adoption.
- Develop and maintain Epic training curriculum, lesson plans, tip sheets, workflows, and job aids aligned with organizational standards.
- Facilitate instructor-led classroom training, virtual sessions, and on-the-job coaching for providers, nurses, schedulers, and front-office staff.
- Provide at-the-elbow go-live support, troubleshooting real-time workflow issues and escalating system defects as needed.
- Support Cadence scheduling workflows, including appointment templates, provider schedules, visit types, and patient access processes.
- Collaborate with leadership to assess training gaps and implement performance improvement strategies.
- Design assessment tools to measure training effectiveness and user competency.
- Provide written and verbal status reports to project managers and executive leadership.
- Support organizational change initiatives related to Epic system enhancements.
Epic MyChart & Welcome Analyst
Baton Rouge General Medical Center
Baton Rouge, LA
03.2023 - 02.2024
- Participated in Epic MyChart and Welcome implementation initiatives, supporting planning, build, testing, and go-live phases.
- Collaborated with clinical, operational, and IT stakeholders through regular project meetings, workflow discussions, and status updates to ensure alignment with organizational goals.
- Assisted in workflow analysis and documentation, translating operational needs into Epic system functionality.
- Supported system build, configuration, and maintenance within MyChart and Welcome applications.
- Executed unit testing, integrated testing, and user acceptance testing (UAT) to validate system functionality prior to release and go-live.
- Logged, tracked, and resolved issues identified during testing and post-implementation using Epic troubleshooting methodologies.
- Provided end-user support and help desk–style troubleshooting, addressing access, workflow, and usability issues.
- Assisted with system upgrades, enhancements, and optimization efforts to improve patient and staff experience.
- Supported training and knowledge transfer by collaborating with trainers and operational leaders on system changes and workflow updates.
- Analyzed reported issues to identify trends and recommend workflow or system improvements.
- Documented build decisions, workflows, and testing outcomes to support ongoing maintenance and compliance.
- Participated in go-live support, providing at-the-elbow assistance and real-time issue resolution.
- Ensured system functionality aligned with patient access, registration, and front-desk workflows.
Patient Access Representative / Coordinator
Our Lady of Lourdes Regional Medical Center
Lafayette, LA
04.2021 - 04.2022
- Registered patients in Epic (check-in/check-out).
- Verified insurance eligibility and collected payments.
- Managed clinic patient flow and appointment scheduling.
- Processed referrals and coordinated communication with providers.
- Updated and maintained patient medical records.
- Assisted in onboarding and training new staff during go-live operations.
- Supported timecard verification and front-office staff coordination.
Health Services Administration Intern
Our Lady of Lourdes Regional Medical Center
Lafayette, LA
06.2021 - 08.2021
- Supported daily administrative and operational functions across multiple pediatric and specialty clinics within Lourdes Physician Group.
- Assisted leadership with clinic oversight, monitoring workflows, staffing needs, and patient flow to support efficient operations.
- Participated in provider onboarding processes, including preparation of policy and procedure manuals for new physicians and clinics.
- Collaborated with administrative leaders to screen applications and support interview processes for clinical and front-office staff.
- Assisted in the development and maintenance of policies, procedures, and operational documentation to support regulatory compliance and standardization.
- Gained exposure to government healthcare programs and compliance initiatives.
- Designed and distributed patient and employee satisfaction surveys, analyzing feedback to identify improvement opportunities.
- Assisted in training and mentoring patient access representatives, reinforcing leadership, workflow consistency, and best practices.
Education
Bachelor of Science - Health Services Administration
University of Louisiana at Lafayette
Lafayette, LA08-2021
Skills
- Epic Ambulatory, MyChart, Welcome
- End-User Training (In-person & Virtual)
- Go-Live Support & Onboarding
- Workflow Optimization
- Help Desk & End-User Support
- Troubleshooting & Issue Resolution
- Insurance Verification & Patient Access
- Microsoft Office Suite (Excel, Word, PowerPoint)
- Report Development & Status Reporting
- System Documentation & Policy Development
Certification
- Epic MyChart Certified Analyst
- Epic Welcome Certified Analyst
- Epic Ambulatory Credentialed Trainer
Timeline
Epic MyChart & Welcome Analyst
Baton Rouge General Medical Center
03.2023 - 02.2024
Epic Ambulatory Credentialed Trainer
Franciscan Missionaries of Our Lady Health System
04.2022 - Current
Health Services Administration Intern
Our Lady of Lourdes Regional Medical Center
06.2021 - 08.2021
Patient Access Representative / Coordinator
Our Lady of Lourdes Regional Medical Center
04.2021 - 04.2022
Bachelor of Science - Health Services Administration
University of Louisiana at Lafayette