Anuoluwapo May

• Developed and delivered comprehensive training programs on Epic software functionalities for the Hospital support staff.
• Facilitated hands-on workshops to Provider’s, Nurses and the clinical staff to enhance user proficiency in electronic health record systems.
• Collaborated with clinical teams like the case workers, managers to assess training needs and customize learning materials.
• Provided ongoing support to staff, ensuring effective utilization of Epic applications in daily their operations.
• Monitored participant progress and gathered feedback to refine training content and methods.

• Provided real-time support during Epic ASAP go-live events to ensure seamless system transitions with clinical staffs.
• Conducted user training sessions to enhance understanding of Epic ASAP functionalities and workflows from Registration till patients discharge
• Assisted in developing support documentation for end-users(Providers, Nurses,PCTs, Techs)improving resource that is available and accessible at all times needed,

• Developed and delivered comprehensive training programs for Epic systems to enhance user proficiency.
• Collaborated with clinical staff to assess training needs and tailor educational resources accordingly.
• Implemented feedback mechanisms to refine training materials and improve overall learning outcomes.
• Facilitated hands-on workshops to demonstrate Epic functionalities, fostering user engagement and skill acquisition.

• Provided technical support for Epic software users, ensuring efficient system utilization and issue resolution.
• Collaborated with healthcare teams to identify workflow improvements within Epic systems, enhancing user experience.
• Conducted training sessions for staff on Epic functionalities, increasing overall competency and confidence in the platform.
• Assisted in troubleshooting and resolving system-related issues, minimizing downtime and improving operational efficiency.

• Ensured high-quality patient care during go-live periods by providing prompt assistance to physicians, nurses, and other clinical staff using the Epic ASAP application.
• Ensured seamless integration with existing systems by collaborating with IT teams during implementation phases and providing expert guidance on optimal configuration settings.
• Safeguarded sensitive data during go-live events by adhering strictly to HIPAA regulations while providing support to healthcare professionals.
• Augmented employee satisfaction with new systems through one-on-one coaching sessions focused on overcoming challenges specific to individual users'' roles in the organization.

• Enhanced user experience by providing comprehensive Epic ASAP Go-Live support, addressing technical issues and concerns promptly.
• Facilitated smooth system transitions by developing detailed go-live plans and ensuring adequate resources were allocated for effective support.
• Provided one-on-one mentoring to help individuals reach their full potential within the organization.
• Coached employees on best practices, providing constructive feedback to support their professional growth.
• Evaluated the effectiveness of training initiatives by tracking participant progress and gathering feedback for continuous improvement.
• Developed customized training materials for various industries, ensuring relevance to the target audience.
• Conducted comprehensive needs assessments to identify gaps in knowledge and skills, informing future program development.
• Developed comprehensive training materials to enhance user understanding of software functionalities.

• Deliver instructor-led training to emergency department staff including physicians, nurses, and ancillary users.
• Customize and maintain Epic ASAP training materials, including lesson plans, training manuals, and tip sheets.
• Complete Epic training credentialing program and maintain credentials.
• Collaborate with Epic analysts and subject matter experts (SMEs) to ensure training reflects current system build and workflows.
• Provide one-on-one and group training support during go-live and upgrade events.
• Assess user competence post-training and provide feedback to the project and support teams.
• Maintain knowledge of clinical workflows and how they align with the Epic ASAP application.
• Track and report attendance, training completion, and user readiness.
• Assist in testing new Epic features and updates as needed.

• Supported successful adoption of new technology by providing hands-on assistance to physicians, nurses, and other healthcare professionals during the Go-Live period.
• Collaborated with IT teams to resolve technical issues, ensuring a smooth transition to the Epic Optime platform.
• Addressed staff inquiries with patience and friendliness to ease technology transition.

• Trinity Health wave9
• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.

• Methodist LeBonheur
• Gathered, organized and input information into digital database.
• Maintained database systems to track and analyze operational data.
• Streamlined workflow processes for improved clinical operations by implementing tailored Epic solutions.

• Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
• Collaborated with cross-functional teams to successfully deliver comprehensive solutions for clients.
• Managed client relationships through regular check-ins and updates on project progress.
• Developed innovative strategies for clients, resulting in increased revenue and business growth.
• Worked effectively in fast-paced environments.
• Self-motivated, with a strong sense of personal responsibility.

• Collaborate with clinical staff to gather requirements and translate them into effective system design.
• • Provide end-user training, ongoing support, and troubleshooting for perioperative and anesthesia teams.
• • Work with Epic technical teams to ensure system integrity, upgrades, and patches are applied successfully.
• • Analyze, optimize, and streamline surgical workflows to enhance efficiency, patient safety, and compliance with regulatory standards.

• Designed custom reports based on specific organizational needs using Epic''s reporting and analytics tools.
• Utilized analytical skills to review performance metrics following implementations, using findings to drive continuous improvement initiatives.
• Streamlined workflow processes for improved clinical operations by implementing tailored Epic solutions.
• Identified opportunities for improvements within existing workflows to maximize functionality of Epic modules.

• Participate in system testing, integrated testing, and go-live support for new implementations or upgrades.

• Create and maintain documentation related to system build, workflows, and standard operating procedures.

• Support reporting needs related to perioperative services, OR utilization, and anesthesia care documentation.

Build, configure, test, and maintain the Epic OpTime module, including surgical case documentation, anesthesia records, scheduling, and related workflows.

• Enhanced system adoption with customized training materials tailored to individual client needs.
• Continually optimized processes based on feedback from end-users, ensuring a user-friendly experience that maximized productivity.
• Streamlined go-live processes by providing expert consultation, training, and support to endusers.

• Manage new client technology projects
• Assisted Physicians, providers, and Nurses with troubleshooting and how to navigate through hyperspace
• Assisted nurses with placing, modifying, and discontinuing orders
• Provided elbow to elbow and assisted with charting and documentations

• Self-motivated, with a strong sense of personal responsibility.
• Worked effectively in fast-paced environments.
• Skilled at working independently and collaboratively in a team environment.
• Proven ability to learn quickly and adapt to new situations.

• Generated reports to track performance metrics of team members
• Conducted regular meetings with staff to review progress and address any concerns
• Exercised versatility in fast-paced, agile work environments
• Managed and resolved incidents as they arise
• Facilitated productive clinical and technical customer relationships through intentional external communications

• Configure system parameters and manage data migration.
• Conduct system design, interface testing, and client training.
• Troubleshoot application and interface issues.
• Develop client documentation, host training sessions, and ensure successful go-live.
• Act as a subject-matter expert (SME) for workflows and billing needs
• Worked well in a team setting, providing support and guidance.
• Excellent communication skills, both verbal and written.
• Demonstrated respect, friendliness and willingness to help wherever needed.

Deliver elbow-to-elbow support for perioperative staff, surgeons, and anesthesia providers during go-live.

• Provide 1:1 and small group training on key OpTime workflows, including case scheduling, preference cards, staff assignments, intra-op documentation, and anesthesia charting.

• Troubleshoot issues in real time, escalating complex problems to build/support teams as needed.

• Guide staff through daily workflows (e.g., opening cases, documenting procedures, staff relief, OR handoffs, anesthesia start/stop times).

• Assist users in navigating integrated Epic modules (Cadence, ClinDoc, Anesthesia, HB/Resolute) when they intersect with OpTime.

• Observe and reinforce best practices to improve adoption, efficiency, and accuracy in documentation.

• Provide feedback to project leadership on common user issues, system challenges, and opportunities for optimization.

• Document training sessions and user questions for knowledge transfer to hospital IT and training teams.

• Support staff during critical OR workflows such as:

• Case prep and setup

• Case tracking and updates

• Intra-op anesthesia documentation

• Preference card management

• Post-op handoff and recovery documentation

• Provided on-site support during Epic ASAP go-live events to ensure smooth system transition.
• Assisted healthcare staff in navigating Epic ASAP functionalities and troubleshooting issues promptly.
• Coordinated training sessions for end-users, enhancing their proficiency with the new system.

• Maintained up-to-date knowledge about latest trends in healthcare technology industry
• Utilized document management system to organize company files, keeping up-to-date and easily accessible data
• Tracked project schedules and encouraged teams to complete tasks on time while staying on budget
• Evaluated needs of departments and delegated tasks to optimize overall production
• Monitored performance of existing applications and identified areas of improvement
• EPIC ASAP/CLINDOC AND ORDERS (INPATIENT)
• Provided support and assistance to the Epic ASAP Team for system go-live activities
• Developed, maintained, and monitored Epic ASAP System configuration management process
• Answered user inquiries to resolve computer software or hardware operation problems
• Maintained positive working relationship with fellow staff and management
• Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Passionate about learning and committed to continual improvement.
• Worked flexible hours across night, weekend, and holiday shifts.
• Managed time efficiently in order to complete all tasks within deadlines.

• Facilitated smooth system transitions by developing detailed go-live plans and ensuring adequate resources were allocated for effective support.
• Enhanced user experience by providing comprehensive Epic ASAP Go-Live support, addressing technical issues and concerns promptly.
• Offered assistance in implementing and developing training programs.
• Generated reports to track performance and analyze trends.
• Assisted in achieving meaningful use objectives for hospitals implementing the Epic ASAP application through dedicated consultation services and tailored support plans.

• Partners with Application Analysts and Principal Trainers to understand how organization/customers' needs translate into the learning objectives of training programs
• Ensure appropriate training curricula, materials, and methodologies are used for all aspects of training
• Deliver instruction on assigned Epic applications to a diverse audience of end users for all new hire, refresher, upgrade, and optimization training in various formats (one on-one, classroom, webinar, e-learning)
• Administers learning performance assessments and gathers data to provide organizational training metrics to measure employees' system and application competency

• Classroom and remote training with a minimum of2 and maximum of30 learners in a class
• Enrolled learners into classes and delivered classes after delivering the class
• Enrolling students into people's groups according to their roles and job description
• Helping in adjusting lesson plans
• Working hand in hand with PT to test training environments

• Delivers training to optimize the EMR systems' utilization and serves as training expert in assigned Clinical and Non-Clinical Epic application modules
• Serves as a Proctor during Assessment (Knowledge Check) and facilitates application support in the classroom
• Reviews system workflow with managerial level, operational staff, administrative staff, physicians, and clinical support staff to understand their application needs and provide support in real-time

• Create tickets for its issues
• Troubleshoot and solve client network, workstation, and communication issues
• Monitor client alerts and implement remediation
• Communicate resolution processes with end users
• Provided training for front desk staff on how to register and schedule patients
• Provided elbow support (Triage) for various physicians and nurses in ER
• Provided end user training on Admitting, Discharging and Transferring patients
• Educated and assisted the physicians on how to document encounters, manage their In basket, orders, preference list and efficient use of their Smart-sets
• Support the clinical staff and Physicians with their In-basket issues
• Assisted Medical Assistant and Nurses in viewing their schedule, reviewing patient's charts, placing orders, charting tools, and responding to messages in their In-basket Assisted Physicians on how to document encounters, managed their In-basket, orders, preference list, and efficient uses of Smart sets
• Assisted physicians with their medication reconciliation
• Assisted nurses with blood transfusion administration and documentation
• Assisted end users with medication administration (MAR), clinical documentations (flowsheet documentations), Work list, specimen collections, documenting I/O's on the avatar
• Trained intra-op nurse on specimen collection and print requisition

• Experience and proven success in information system implementation, development and support of large scale healthcare organizations
• Experience with an autograder
• Minimum of6 months experience in clinical system training, support and knowledge of end user devices, familiarity with epic and other ancillary clinical systems physicians use to support their workflow
• Working knowledge of window7 and office365
• Intermediate critical thinking and complex problem-solving skills