Erika Feaster
Neshanic Station,NJ
Summary
Certified Epic Credentialed Trainer with strong background in healthcare technology and workflow implementations. Previous roles entailed effective training of clinical staff on EPIC system, focusing on individual learning styles for maximum knowledge retention. Strengths include comprehensive understanding of healthcare workflows, adaptability to changing technologies, and superior communication skills aimed at simplifying complex technical concepts. Impact made by enhancing technological competencies within healthcare organizations leading to improved patient care efficiency.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Epic Credentialed Trainer
RWJBarnabas Health
Oceanport, NJ
10.2020 - Current
- Epic Accreditations (Certifications) in Ambulatory Analyst, Ambulatory PT, including TED300
- Credentialed in Ambulatory, Rehab, Phoenix, Bones, Dermatology, Cadence/Prelude applications
- Conducts comprehensive training to diverse end-users, instilling confidence in utilizing Epic.
- Boosts end-user productivity by refining training processes alongside PTs and CTs.
- Updating of curriculum and validation of the training environment
- Facilitates on-the-spot support at Go-Live implementations.
- Investigates and addresses user ticket issues through appropriate template and security checks.
- Assigns CTs to classes in LMS
- Editor of the Training Team’s monthly newsletter
- Mentors newly hired CTs, answering questions in a kind and supportive manner
- Utilizes analytical skills to navigate and troubleshoot problems efficiently.
- Performs duties of a site coordinator, overseeing operations and mentoring newcomers.
- Attends the classes of other applications to deepen knowledge of Epic as a whole
- Maintains efficient task management while participating in additional initiatives.
Appeals Assistant
RWJUH Somerset
Somerville, NJ
09.2019 - 09.2020
- Assessed utilization review needs based on communications from insurance carriers.
- Leveraged AllScripts to verify review dispatch status.
- Evaluated patient status to ascertain necessary requirements using SCM.
- Utilized Cerner to investigate and uncover non-clinical denial causes, then contacted relevant staff.
- Distributed a detailed database on denials and review requests to relevant staff.
- Tasked denials to the Physician Advisor to manage outcomes.
- Updated insurance providers on patient conditions, stay duration, and discharge details.
- Monitored appeal progress on the Livanta website after sending patient records.
- Managed allocated tasks for multiple tracking initiatives.
Administrative Assistant
Advance Hospital Care, LLC
Hillsborough, NJ
01.2012 - 08.2019
- Coordinated administrative support for seven medical professionals in a demanding healthcare environment.
- Coordinated communications to inform over 100 primary medical doctors about patients' status via phone, e-mail, and faxed records.
- Oversaw the management of credentialing paperwork to facilitate hospital access for physicians.
- Streamlined physicians' workflow by introducing a compliant archiving/transmittal application.
- Created and executed marketing content.
- Oversaw Director's calendar and general office duties.
- Processed government applications to ensure timely submission.
- Organized venue and food arrangements for networking events.
- Protected confidential details pertaining to personal and clinical information.
Administrative Support (Hospitalists/Medical Affairs)
Somerset Medical Center
Somerville, NJ
09.2008 - 12.2011
- All the above duties, plus those listed below:
- Led the Culture of Excellence Communications Committee in developing standardized communication bulletin boards.
- Coordinated inaugural event for the communication board.
- Facilitated the monthly Communications Café.
- Initiated the implementation of NJEDRS for timely adherence to state health department requirements.
- Developed monthly schedules for community doctors managing ER patient coverage.
- Engaged in community health and fundraising events.
Education
BA - Healthcare Administration
University of Arizona Global Campus
01.2025
Multimedia/Desktop Publishing - MS Office, Adobe Creative Suite, Quark Xpress, Dreamweaver, Web Graphic Design, Desktop Publishing
Somerset County Technology Institute
Skills
- Knowledge of Healthcare Systems
- Effective Training Delivery
- Application Implementation
- Workflow Analysis
- Epic software proficiency
- Time management
- Training material development
- Verbal and written communication
- Multitasking
- Task prioritization
- Professionalism
- Analytical skills
- Problem-solving aptitude
Affiliations
- Pipeline and Professional Development Committee member
- Lead volunteer at equine-assisted therapy center
- Volunteer at environmental center
- Gardening
- Reading
Accomplishments
- Led the implementation of Communication boards throughout Somerset Medical Center. Visitors from RWJ New Brunswick were so impressed, they implemented them at their site.
- Executive sponsor of the Communications Committee thanked me for my leadership on the project since it allowed him to focus on other tasks.
- Selected to present our Communications Board project at a meeting of all hospital managers and directors.
Certification
- Epic Accreditations: Ambulatory PT, Ambulatory Analyst, TED300
- Credentialed Trainer in Ambulatory, Rehab, Phoenix, Bones, Dermatology, Kaleidoscope, and Cadence/Prelude
- Plant-based Nutrition via eCornell
Timeline
Epic Credentialed Trainer
RWJBarnabas Health
10.2020 - Current
Appeals Assistant
RWJUH Somerset
09.2019 - 09.2020
Administrative Assistant
Advance Hospital Care, LLC
01.2012 - 08.2019
Administrative Support (Hospitalists/Medical Affairs)
Somerset Medical Center
09.2008 - 12.2011
- Epic Accreditations: Ambulatory PT, Ambulatory Analyst, TED300
- Credentialed Trainer in Ambulatory, Rehab, Phoenix, Bones, Dermatology, Kaleidoscope, and Cadence/Prelude
- Plant-based Nutrition via eCornell
BA - Healthcare Administration
University of Arizona Global Campus
Multimedia/Desktop Publishing - MS Office, Adobe Creative Suite, Quark Xpress, Dreamweaver, Web Graphic Design, Desktop Publishing
Somerset County Technology Institute
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