KYANA VALERIO
North Bergen,New Jersey
Summary
Dedicated and experienced Epic Credentialed Trainer with a proven track record of creating engaging and effective training materials for Epic systems. Adept at analyzing complex workflows, designing instructional content, and implementing innovative learning solutions. Seeking an opportunity to contribute expertise in Epic systems and instructional design to enhance organizational efficiency and user proficiency.
Overview
7
7
years of professional experience
1
1
Certification
Work History
EPIC CREDENTIALED TRAINER
ROBERT WOOD JOHNSON BARNABAS HEALTH
01.2022 - Current
- Conducted comprehensive training sessions for end-users on various Epic modules, ensuring smooth transitions to the new system
- Collaborated with project teams to develop and update training materials, aligning them with organization's workflows and policies
- Administered proficiency assessments to evaluate end-users' understanding of Epic applications and provided additional support as needed
- Engaged in continuous improvement efforts by gathering feedback and updating training materials to address evolving user needs.
- Actively participated in project meetings, providing updates on training progress, addressing issues, and ensuring that training objectives align with broader project objectives.
- Led cross-functional teams, including other trainers and subject matter experts, to achieve project goals related to Epic Systems implementation and optimization.
- Provided ongoing support to end-users through training follow-ups, and one-on-one sessions to address specific concerns and reinforce learning
- Implemented and adapted training strategies to accommodate different learning styles, fostering positive and inclusive learning environment.
- Collaborated with the IT department to stay updated on system changes and new releases, ensuring training materials are current and relevant.
SENIOR CARE COORDINATOR
MEMORIAL SLOAN KETTERING CANCER CENTER
06.2018 - 12.2021
- Completed timely and accurate documentation of patient visits in the Clinic's Electronic Health Records management system
- Performed outbound calls to providers to make appointments for patients or follow up on care
- Scheduled patients in an efficient manner utilizing EPIC
- Coordinated patient care plans by liaising with all necessary care providers and medical professions to ensure patient needs are met
- Managed pre-appointment activities such as arranging accommodations or scheduling interpreter services for patients' visits
- Assisted in training of new team members and ongoing staff training
CARE COORDINATOR
MEMORIAL SLOAN KETTERING CANCER CENTER
03.2017 - 06.2018
- Acknowledged and greeted patients entering, determined nature of visit and direct or escort them to correct waiting areas
- Confirm and register patient appointments
- Answered and responded to telephone inquiries in a professional manner
- Scheduled appointments, gathered patient and insurance information and entered into EPIC and EMR
- Assisted with managing printer, scanner and spreadsheet forms of patients’ visits.
Education
Bachelor of Arts - Psychology
ADELPHI UNIVERSITY
GARDEN CITY, NY12.2016
High School Diploma -
WASHINGTONVILLE HIGH SCHOOL
WASHINGTONVILLE, NY06.2012
Skills
- Bilingual in English and Spanish
- Proficient in MS Word and MS Excel
- Project Management
- Technical Documentation
- Communication and Collaboration
- Adaptable, highly motivated, Flexible, determined, excellent communication
- Positive work ethic, great attention to detail
- Curriculum Development
- Learning Management Systems
- Adaptability
Certification
Epic Systems Accreditation in Cupid Application
Professional References
- Felipe Da Silva, Applications Manager, Epic Training, Robert Wood Johnson Barnabas Health, 2 Oceanport Avenue, Oceanport, NJ, 07757, (908) 494-6585
- Christine Rodriguez, Principal Trainer, Epic Training, Robert Wood Johnson Barnabas Health, 2 Oceanport Avenue, Oceanport, NJ, 07757, (609) 638-7431
- Maria Moffa, Assistant Vice President, Epic Training, Robert Wood Johnson Barnabas Health, 2 Oceanport Avenue, Oceanport, NJ, 07757, (919) 770-6101
- Dr. Carla Deazle, Global Learning and Development Manager, 295 Madison Avenue, New York, NY, 10017, (516) 790-7554
Timeline
EPIC CREDENTIALED TRAINER
ROBERT WOOD JOHNSON BARNABAS HEALTH
01.2022 - Current
SENIOR CARE COORDINATOR
MEMORIAL SLOAN KETTERING CANCER CENTER
06.2018 - 12.2021
CARE COORDINATOR
MEMORIAL SLOAN KETTERING CANCER CENTER
03.2017 - 06.2018
Bachelor of Arts - Psychology
ADELPHI UNIVERSITY
High School Diploma -
WASHINGTONVILLE HIGH SCHOOL
Similar Profiles
CARLETTA GIVENSCARLETTA GIVENS
Senior Application Analyst III at Robert Wood Johnson Barnabas HealthSenior Application Analyst III at Robert Wood Johnson Barnabas Health
Jessica CastilloJessica Castillo
Certified Medical Assistant at Robert Wood Johnson Barnabas HealthCertified Medical Assistant at Robert Wood Johnson Barnabas Health
Gina RomeroGina Romero
Lab Assistant/Medical Transcriptionist at Robert Wood Johnson Barnabas HealthLab Assistant/Medical Transcriptionist at Robert Wood Johnson Barnabas Health
Cara DellapentaCara Dellapenta
Oncology Financial Clearance at Robert Wood Johnson Barnabas HealthOncology Financial Clearance at Robert Wood Johnson Barnabas Health
Edmarie RodriguezEdmarie Rodriguez
Patient Access Center Representative at Hackensack Meridian HealthPatient Access Center Representative at Hackensack Meridian Health