NAFISA AMIN
Melville,NY
Summary
Diligent and professional Epic Credentialed Trainer with a proven track record in delivering comprehensive training programs that enhance user proficiency and streamline workflows. Expertise in planning and implementing both onsite and remote training initiatives while fostering an engaging learning environment. Recognized for authoritative communication skills and an enthusiastic style, ensuring clarity and effectiveness in all training sessions. Committed to empowering users through insightful approaches that drive success and improve operational efficiency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Epic Credentialed Trainer
Northwell Health
Melville
05.2025 - Current
- Delivered comprehensive Epic training sessions across various Epic modules, enhancing system usage proficiency.
- Empowered healthcare professionals to make informed decisions by providing clear, concise instructions on how to navigate and interpret data within the Epic system.
- Mentored new trainers on instructional strategies and Epic functionalities, fostering a cohesive training environment within the organization.
- Facilitated ongoing support and troubleshooting for Epic users, ensuring optimal software functionality.
- Served as a reliable resource for Epic-related troubleshooting issues, minimizing downtime and disruptions in care delivery.
- Contributed to successful system go-live events by providing on-site support and real-time assistance during high-pressure situations.
- Developed strong relationships with healthcare professionals/ support staff as an expert consultant on various aspects of their Epic implementation journey.
- Collaborated effectively with cross-functional teams to create seamless integration strategies between existing systems and newly implemented Epic modules.
- Maintained up-to-date knowledge of industry trends and advances in EMR technology, ensuring relevant instruction across all training initiatives.
Labware Integration/ Lab Analyst/ Supervisor
Certified Laboratories Inc
NY
03.2019 - 05.2025
- Work with project managers to establish and manage work plan timelines and workflows to meet project timeframes.
- Guide development team in developing and curating implementation plans.
- Communicate with development team to propose and develop technical solutions to business challenges.
- Analyzes new and existing processes to recommend solutions and improvements.
- Collaborated with testing teams for running detailed UAT tests for project demo on updates and new features of LIMS.
- Participated in training sessions and workshops for staff and laboratory personnel allowing proper feedback to improve system UI and overall performance.
- Well versed in Laboratory terminology; preformed and documented various different testing methods such as: Nutritional Analysis (Moisture, Ash, Protein, Fat, Fiber), Assays, B Vitamin Content Analysis, Elisa, various ASTA Method Testing, Proficiency Testing Analysis, Pharmaceutical Testing and Validation Methods, etc.
- Successful in overseeing multiple teams and improving workflow efficiency for the Chemistry department.
- Oversaw daily operations, including scheduling, training, and performance evaluations for a team of 25 associates.
Business Analyst
iTechUSA Inc
NY
06.2018 - 03.2019
- Analyze client's business requirements and processes through document analysis, interviews, workshops.
- Engage client to gather software requirements/business rules, and ensure alignment with development teams.
- Translate stakeholder requirements into different tangible deliverables such as functional specifications, use cases, user stories, workflow/process diagrams, data flow/data model diagrams.
- Identify and reconcile errors in client data to ensure accurate business requirements.
- Draft and maintain business requirements and align them with functional and technical requirements.
- Created reports using MS Office tools, and facilitated monthly meetings with clients to document requirements and explore potential solutions.
- Communicate client's business requirements by constructing easy-to-understand data and process models.
- Provide input into developing and modifying systems to meet client needs and develop business specifications to support these modifications.
- Liaise between business and technical personnel to ensure a mutual understanding of processes and applications.
- Prepared Requirement traceability matrix and created reports to circulate and discuss among teams.
- Participated in Grooming meetings and Daily Scrum meetings.
Junior Business Analyst
iTechUSA Inc
NY
06.2017 - 06.2018
- Worked closely with business partners to define strategies for technical solutions, determined requirements, and developed functional designs based on the analysis of line of business needs, objectives and existing systems infrastructure.
- Participated in design, development and implementation of large and complex enterprise-wide applications, often using new technologies.
- Worked closely with developers and testers to ensure requirements and functional designs are translated accurately into working technical designs and that test plans and scripts serve client needs.
- Guided projects through the project management lifecycle to achieve successful implementation.
- Prepared all project deliverables - scope documents, functional requirements, project plans, test plans, communication plans, user guides, user stories etc.
- Consistently kept project stakeholders informed. Use any tools that are appropriate. These include project status reports, meeting minutes, and face to face meetings.
- Performed business analysis to understand and interpret the requirements for all IT projects that help to improve efficiencies.
- Performed data analysis to understand use cases and identify improvements and solutions to streamline related processes.
- Identified and managed risks. Recognized issues and proactively created ways to mitigate their impact.
- Identified gaps in processes and ways to move the IT department to align with industry best practices.
- Used Rally as a Management and Defect tracking tool.
Test Engineer
ItechUSA Inc.
06.2016 - 05.2017
- Reviewed project requirements in accordance with product owners.
- Created, analyzed and executed test cases in a proper test environment.
- Identified and tracked defects and supported developers in resolving problems by completing additional tests.
- Collaborated with developers, test managers, and product owners to stay current on product features and intended functionality.
- Supported company in maintaining a work environment focused on quality, communication, collaboration, integration and teamwork.
- Created and achieved product quality objectives and met product specifications.
- Assessed software bugs and compiled findings along with resolution techniques in documentation.
- Wrote and optimized test scenarios and test cases to maximize success of manual and automated software testing with consistent thorough approaches.
- Tracked, prioritized and organized defects with Jira and Microsoft Suite.
Education
Bachelor of Science - Science, Technology, And Society
SUNY Farmingdale
Farmingdale, NY05-2017
Advanced Regents Diploma -
Hicksville High School
Hicksville, NY06-2013
Skills
- Epic software proficiency (Includes but is not limited to: EpicCare, Stork, Optime, ASAP, Lumens)
- Business Analysis
- Agile Analysis
- Software implementation
- Generative AI Leader
- HIPAA compliance
- E-learning development
- Teamwork and collaboration
- Time management
- Problem-solving abilities
- SDLC
- STLC
- SQL
- Salesforce
- LIMS proficient
- SDLC
- STLC
- SQL
- Salesforce
- LIMS proficient
- SDLC
- STLC
- SQL
- Salesforce
- LIMS proficient
Accomplishments
- Achieved proficiency certificates by completing Epic credentialing processes with accuracy and efficiency.
Certification
- Business Analysis
- Epic Modules (Includes but is not limited to: EpicCare, Stork, Optime, Lumens, etc.)
- Generative AI Leader certification
Languages
English
Native or Bilingual
Tamil
Native or Bilingual
Hindi
Professional Working
Urdu
Professional Working
Arabic
Limited Working
Turkish
Limited Working
Korean
Limited Working
Japanese
Elementary
Timeline
Epic Credentialed Trainer
Northwell Health
05.2025 - Current
Labware Integration/ Lab Analyst/ Supervisor
Certified Laboratories Inc
03.2019 - 05.2025
Business Analyst
iTechUSA Inc
06.2018 - 03.2019
Junior Business Analyst
iTechUSA Inc
06.2017 - 06.2018
Test Engineer
ItechUSA Inc.
06.2016 - 05.2017
Bachelor of Science - Science, Technology, And Society
SUNY Farmingdale
Advanced Regents Diploma -
Hicksville High School