Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Robert Sandoval

San Antonio,TX

Summary

Professional with experience in healthcare training, specializing in Epic system. Skilled in curriculum development, instructional delivery, and user support, ensuring seamless software adoption. Strong focus on collaboration and achieving results, adaptable to changing needs, and reliable in team dynamics. Adept at problem-solving and communication, with passion for empowering users through effective training. Seeking to leverage these transferable skills in new role to drive impactful training and support initiatives.

Overview

18
18
years of professional experience
1
1
Certification

Work History

Epic Credentialed Trainer

University Health
07.2021 - Current
    • Contributed to successful system go-live events by providing onsite support and real-time assistance during high-pressure situations.
    • Creation and completion of Service Now Tickets. Re-simulate errors in SUP for troubleshooting.
    • Evaluated user competency through post-training assessments, ensuring a thorough understanding of Epic modules.
    • Strengthened interdepartmental communication by facilitating discussions between clinical staff and IT teams regarding Epic system concerns or suggestions for improvement.
    • Enhanced user proficiency by delivering comprehensive Epic training sessions to healthcare professionals.
    • Served as a reliable resource for Epic-related troubleshooting issues, minimizing downtime and disruptions in care delivery.
    • Supported organizational goals of improved patient care by ensuring that clinical staff were well-equipped with the necessary skills to effectively utilize Epic''s tools and features.
    • Empowered healthcare professionals to make informed decisions by providing clear, concise instruction on how to navigate and interpret data within the Epic system.
    • Facilitated smooth software upgrades and transitions by conducting timely end-user training sessions on new features or enhancements.
    • Work closely with analyst team as well as operational leaders.
    • Identify and address workflow breakdown and discrepancies.
    • Provide real-time end user support.
    • Complete other duties assigned or requested based on team functions and responsibilities.

Correctional Nurse, Detention Health Care Services

University Health
05.2007 - 07.2021
  • Collaborate with interdisciplinary teams to ensure quality patient care.
  • Promoted a safe environment for both staff and inmates by adhering to institutional policies regarding contraband control, safety measures, and crisis intervention techniques.
  • Prevented potential health crisis by conducting thorough screenings during intake processes for new inmates.
  • Provided direct patient care, administered medications, treatments, and monitored responses.
  • Precepted and oriented new hires, providing guidance and mentorship when teaching on hospital policies, emergency procedures and nursing best practices.
  • Provided didactic and clinical instructions to orient new nurses to achieve training outcomes.
  • Participated in nursing simulation activities, evidence-based practice project implementation, and competency development to further nursing education.
  • Contributed substantially to successful department NCCHC accreditation by consistently operating to highest standards of care.
  • Mental Health Liaison

Education

Bachelor of Science - Nursing

Walden University
Minneapolis, MN
05-2016

Associate of Science - Nursing

Baptist Health System School of Health Professions
San Antonio, TX
04-2013

Practical Nursing Diploma - Practical Nursing

South Central College
Faribault, MN
12-2006

Skills

  • Subject Matter Expert - EPIC Applications - ASAP, Wisdom, CHIA, Stork
  • Technical Presentations - Large Group, Small Group, 1:1, In Classroom, and Webex
  • New system installations
  • Effective training delivery
  • Troubleshooting and user guidance
  • Clinical documentation
  • Training material development
  • Classroom expertise
  • Epic ASAP Accredited
  • Certified Correctional Health Professional
  • BLS Provider

Certification

  • Certified Correctional Healthcare Professional
  • Epic ASAP Accredited

Timeline

Epic Credentialed Trainer

University Health
07.2021 - Current

Correctional Nurse, Detention Health Care Services

University Health
05.2007 - 07.2021

Bachelor of Science - Nursing

Walden University

Associate of Science - Nursing

Baptist Health System School of Health Professions

Practical Nursing Diploma - Practical Nursing

South Central College

Similar Profiles

CREATE PROFILE
Robert Sandoval