Summary
Overview
Work History
Education
Skills
Timeline
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David Compton

801 E 8th St Newton,KS

Summary

Dedicated and results-driven customer service specialist with over 20 years of experience in providing exceptional support to clients and customers. Proficient in handling inquiries, resolving issues, and ensuring customer satisfaction. Seeking a challenging role where I can leverage my extensive background to enhance customer experiences and contribute to organizational success.

Overview

8
8
years of professional experience

Work History

Team Lead Office Practicum

01.2022 - Current
  • In charge of building and maintaining relationships with clients by handling and dispatching customer calls, per their account requirements.
  • Also responsible for scheduling and managing several employees during high call volume periods.
  • Moreover, I expertly handle customer escalations and ensure their needs are met to deliver a high level of customer service.

Account Expert T-Mobile

01.2020 - 01.2022
  • Handled incoming calls addressing a wide range of technical and sales-related concerns.
  • Employed out-of-the-box problem-solving techniques to assist customers in resolving any issues they encountered.
  • Mitigated and prevented complaints from being escalated to resolution in the initial contact.

Remedy Connect Operator

01.2017 - 01.2020
  • I was responsible for answering incoming calls from a diverse range of clients, with a primary focus on medical offices.
  • Each shift typically involves handling 80-150 calls about urgent matters.
  • It was my responsibility to consistently meet and maintain daily Key Performance Indicators (KPIs) to ensure both productivity and the delivery of excellent customer service.

Education

High School Diploma - General Studies

Englewood High School
Englewood, CO
06.1999

Skills

  • Customer Relations
  • Data Entry
  • Communication
  • Conflict Resolution
  • Problem-solving
  • Management
  • Performance monitoring
  • Schedule Management
  • Complaint resolution
  • Key Performance Indicators

Timeline

Team Lead Office Practicum

01.2022 - Current

Account Expert T-Mobile

01.2020 - 01.2022

Remedy Connect Operator

01.2017 - 01.2020

High School Diploma - General Studies

Englewood High School

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David Compton