David Counterman
Blacklick
Summary
Professional with proven expertise in coordinating and delivering impactful training programs. Known for fostering strong team collaboration and adapting to changing needs to ensure optimal outcomes. Possesses skills in curriculum development, instructional design, and performance analysis. Reliable and results-driven, consistently enhancing organizational effectiveness through targeted training initiatives.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Training Coordinator
Securitas Security Services USA
11.2024 - Current
- Introduced microlearning strategies into the training process.
- Delivered leadership development sessions.
- Delivered training programs.
- Evaluated employee feedback.
- Enhanced team communication.
- Collaborated with HR and department heads.
- Prepared monthly training reports for senior management.
- Aligned training content with corporate goals.
Resident Aide
Optalis Health & Rehabilitation Center
03.2024 - 11.2024
- Improved dining experience for residents.
- Utilized de-escalation techniques.
- Collaborated with the nursing team.
- Served as the primary point of contact for families.
- Helped residents with meal preparation.
- Maintained detailed documentation of resident behavior.
- Maintained high safety and quality standards.
- Ensured emotional, physical, and medical needs were met.
- Provided timely updates during emergency situations.
Manager
Raising Cane's Chicken Fingers
04.2022 - 02.2024
- Increased team accountability.
- Supervised quality assurance processes.
- Focused on hiring and training.
- Improved employee satisfaction scores.
- Enhanced overall workplace culture.
- Coordinated with kitchen and front-end staff.
- Improved team collaboration.
- Retrained staff.
- Managed customer feedback data.
Cashier Team Lead
Meijer
06.2021 - 12.2021
- Ensured 100% accuracy in balancing daily transactions.
- Increased foot traffic.
- Ensured all deposits were secure.
- Improved customer wait times.
- Ensured smooth operation during high-traffic hours.
- Educated staff on company policies.
- Enhanced customer service skills.
- Identified discrepancies in cash registers.
- Played a pivotal role in implementing new POS systems.
Technician
Valvoline Instant Oil Change
11.2020 - 05.2021
- Ensured compliance with safety and regulatory standards.
- Diagnosed high-voltage electrical systems.
- Ensured minimum downtime.
- Provided timely resolutions and quality repairs.
- Diagnosed and resolved mechanical issues.
- Improved service delivery times.
- Maintained HVAC systems for commercial clients.
- Resolved customer technical support issues.
Porter
Crown Chrysler Jeep Dodge Ram Dublin
03.2018 - 04.2020
- Ensured prompt service.
- Coordinated processing of guest deliveries.
- Ensured quick retrieval of vehicles.
- Trained in first aid and emergency response.
- Carried out inventory checks of cleaning equipment.
- Arranged amenities for VIP guests.
- Successfully upsold additional services.
- Maintained professionalism in all interactions.
- Maintained cleanliness of public areas.
- Identified areas of improvement.
- Performed scheduled deep cleaning tasks.
- Reduced delays in deliveries and arrivals.
Fast Food Worker
Dairy Queen Grill & Chill
06.2017 - 12.2017
- Enhanced overall customer satisfaction.
- Performed thorough cleaning and organization.
- Maintained a positive dining experience for customers.
- Adhered to all safety protocols.
- Handled large group orders.
- Trained and mentored new team members.
- Restocked supplies.
- Handled cash register operations.
- Reduced order errors.
Education
High School -
Westerville South High School
Westerville, OH01-2021
Associates - Criminal Justice
Southern New Hampshire University
Hooksett, NH06-2028
Skills
- Time management
- Strong written and verbal communication
- Adaptability
- Project management
- Public speaking and presentation skills
- Conflict resolution
- Employee onboarding
- Leadership Development
- Data-driven decision making
- Productivity improvement strategies
- Leadership training
- Coaching and mentoring
Accomplishments
- Used data from post-training surveys to reimagine existing training curriculums, improving overall pass rates by 90%.
- Created global documents to enhance security protocols.
- Supervised team of 340+ staff members.
- Used Microsoft Excel to develop tracking spreadsheets.
Certification
- ASE Entry level automobile maintains and light repair
- Guard card certification
- HIPPA certification
- CPR certification
- Safe food handling certification
- Employee of the month for Securitas
Languages
English
Full Professional
Timeline
Training Coordinator
Securitas Security Services USA
11.2024 - Current
Resident Aide
Optalis Health & Rehabilitation Center
03.2024 - 11.2024
Manager
Raising Cane's Chicken Fingers
04.2022 - 02.2024
Cashier Team Lead
Meijer
06.2021 - 12.2021
Technician
Valvoline Instant Oil Change
11.2020 - 05.2021
Porter
Crown Chrysler Jeep Dodge Ram Dublin
03.2018 - 04.2020
Fast Food Worker
Dairy Queen Grill & Chill
06.2017 - 12.2017
High School -
Westerville South High School
Associates - Criminal Justice
Southern New Hampshire University