Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

David Coupel

Rowland,USA

Summary

Results-driven professional with a strong background in customer service and team leadership. Proven track record of exceeding sales targets and performance goals through strategic problem-solving and adaptability. Seeking a challenging new role to leverage exceptional work ethic, leadership skills, and customer-focused approach.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Team Leader / Manager

Tractor Supply
Lumberton, NC
09.2022 - Current
  • Promoted within six months to oversee sales operations and team performance, driving a 16% increase in overall sales through strategic on-the-lot promotions and customer engagement
  • Led daily operations and developed sales strategies, resulting in the store meeting its daily sales goals more than 90% of the time
  • Managed and trained a team of associates, improving customer satisfaction and operational efficiency by fostering a collaborative and high-performing work environment
  • Implemented inventory control measures and merchandising strategies, ensuring product availability and adherence to company standards

Barber / Stylist

Supreme's Barber Shop
Lumberton, NC
02.2019 - Current
  • Provide a wide range of grooming services, including precision haircuts, beard trims, hot towel shaves, and custom styling tailored to each client’s preferences and needs
  • Build and maintain a loyal client base through exceptional customer service, fostering long-term relationships that contribute to repeat business and client referrals
  • Utilize strong communication skills to consult with clients, ensuring clear understanding of their desired styles and delivering results that consistently exceed expectations
  • Execute personalized marketing strategies, including social media promotions, referral programs, and participation in local community events, resulting in increased client retention and a growing customer base
  • Effectively manage appointment scheduling and time management to accommodate a high volume of clients while maintaining top-quality service
  • Ensure the cleanliness, organization, and professional presentation of the barbering workspace, adhering to hygiene and safety standards to create a welcoming and comfortable environment for clients
  • Stay updated on the latest trends in men’s grooming and continuously expand service offerings to meet evolving client demands
  • Actively engage with local businesses and community organizations to network and build brand visibility for the shop, contributing to overall business growth
  • Handle cash flow management, including processing payments and tracking client transactions to ensure smooth day-to-day operations
  • Regularly receive positive feedback from clients for attention to detail, precision in cuts, and the ability to provide an overall premium experience

Full-Time Associate (Team Member)

Tractor Supply
Lumberton, NC
06.2022 - 09.2022
  • Supported the store's customer service and sales efforts by providing personalized assistance, identifying customer needs, and promoting relevant products to boost sales
  • Handled store operations, including cash management, restocking, and maintaining a clean, organized sales floor
  • Assisted in training new hires, sharing best practices for engaging customers and maximizing sales opportunities

Part-Time Associate (Team Member)

Tractor Supply
Lumberton, NC
03.2022 - 06.2022
  • Quickly recognized for excellent customer service and promoted to a full-time role within three months
  • Engaged with customers to offer tailored solutions and assisted in sales floor organization and inventory management

Education

Vocational/Trade - Barber Styling

Robeson Community College
Lumberton, NC
02.2020

High School Diploma -

Lumberton Senior High School
Lumberton, NC
07.2014

Skills

  • Sales Leadership
  • Customer Service Excellence
  • Team Collaboration and Training
  • Inventory and Merchandising
  • Adaptability and Problem Solving
  • Self-Marketing
  • Client consultation
  • Trend Awareness
  • Business Development
  • Time Management & Efficiency
  • Forklift operation
  • Point of Sale (POS) Systems
  • Appointment scheduling software
  • Microsoft Office Suite (Word, Excel)

Certification

  • Licensed Barber, State of North Carolina
  • Forklift Certification, [Date]
  • CPR & First Aid Certified, American Red Cross

Timeline

Team Leader / Manager

Tractor Supply
09.2022 - Current

Full-Time Associate (Team Member)

Tractor Supply
06.2022 - 09.2022

Part-Time Associate (Team Member)

Tractor Supply
03.2022 - 06.2022

Barber / Stylist

Supreme's Barber Shop
02.2019 - Current

Vocational/Trade - Barber Styling

Robeson Community College

High School Diploma -

Lumberton Senior High School

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David Coupel