Summary
Overview
Work History
Education
Skills
Additional Professional Experience
Timeline
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David Cox

Douglasville,GA

Summary

Student Account Manager with extensive experience at Spelman College, specializing in financial aid program management and third-party billing. Demonstrated success in contract negotiation and building strong client relationships. Strong problem-solving and communication skills contribute to enhanced operational efficiency and student satisfaction.

Overview

28
28
years of professional experience

Work History

Freelance Musician and Odd Jobs

Self-employeed
Various Locations, GA
11.2014 - Current
  • Performed as a musician, utilizing creativity, public engagement, and adaptability to sustain consistent income
  • Managed various side jobs, demonstrating flexibility and a proactive approach to maintaining financial stability

Caregiving - Parental Care for Aging Parent

Self-employeed
Douglasville , GA
01.2014 - 10.2022
  • Provided dedicated care, showcasing commitment, compassion, and adaptability while managing complex daily responsibilities
  • Developed strong time management and organizational skills, balancing caregiving with other professional and personal commitments

Student Account Manager

Southern Polytechnic
Marietta, GA
04.2013 - 07.2014
  • Handled all 3rd party billing and student accounts billing
  • Supervised work-study team, fostering a motivating environment
  • Negotiated contracts with outside agencies and prepared financial statements, scholarships, check requests, and book vouchers

Student Finance Consultant

DeVry University
Alpharetta, GA
04.2009 - 11.2012
  • Served as a single point of contact for financial aid, payment plans, billing arrangements, etc., ensuring compliance with state and federal laws
  • Guided students through the financial aid process with clear communication and support
  • Collaborated closely with counter departments for reconciliation and compliance matters

Account Manager

Campus Partners
Winston Salem, NC
12.2005 - 02.2008
  • Managed client accounts encompassing federal Perkins Loans, tuition accounts, private loans, nursing loans, and other services offered by Campus Partners
  • Acted as the primary point of contact for clients, providing exceptional support and ensuring client satisfaction
  • Provided training and guidance to clients on the use of systems and processes related to account management
  • Fostered relationships with clients and identified new business opportunities through extensive travel and effective communication
  • Successfully exceeded upselling objectives by identifying and pursuing new opportunities with existing clients

Student Accounts Manager

Spelman College
Atlanta, GA
02.1997 - 11.2005
  • Directed daily operations of student accounts, overseeing billing, payments, and reconciliation processes
  • Conducted regular audits to ensure accuracy and compliance with regulations
  • Collaborated with financial aid offices and academic departments to verify student eligibility and resolve discrepancies
  • Implemented process improvements to streamline financial aid reconciliation procedures and enhance accuracy

Education

Bachelor of Arts - Psychology

Lee University
Cleveland, TN

Skills

  • Proficient in Banner
  • Proficient in COD
  • Proficient in NelNet
  • Proficient in ACT
  • Proficient in ProSam
  • Financial software systems
  • Understanding of financial aid sources
  • Managing financial aid programs
  • Managing student accounts
  • Billing
  • Collections
  • Third-party billing
  • Negotiation skills
  • Contract management
  • Verbal communication skills
  • Written communication skills
  • De-escalation skills
  • Problem-solving
  • Decision-making
  • Collaboration
  • Attention to detail
  • Discretion
  • Student-oriented attitude
  • Professional support

Additional Professional Experience

  • Caregiving - Parental Care for Aging Parent, 01/01/14, 12/31/23, Provided dedicated care, showcasing commitment, compassion, and adaptability while managing complex daily responsibilities., Developed strong time management and organizational skills, balancing caregiving with other professional and personal commitments.
  • Freelance Musician and Odd Jobs, Ongoing, Performed as a musician, utilizing creativity, public engagement, and adaptability to sustain consistent income., Managed various side jobs, demonstrating flexibility and a proactive approach to maintaining financial stability.

Timeline

Freelance Musician and Odd Jobs

Self-employeed
11.2014 - Current

Caregiving - Parental Care for Aging Parent

Self-employeed
01.2014 - 10.2022

Student Account Manager

Southern Polytechnic
04.2013 - 07.2014

Student Finance Consultant

DeVry University
04.2009 - 11.2012

Account Manager

Campus Partners
12.2005 - 02.2008

Student Accounts Manager

Spelman College
02.1997 - 11.2005

Bachelor of Arts - Psychology

Lee University

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David Cox