David Crist

• Logged mileage, stops, orders and unit counts for each route.
• Inspected and loaded delivery trucks and picked up customer returns.
• Decreased customer dissatisfaction by providing on-time or ahead of schedule delivery.
• Maintained records of mileage, oil, gas and expenses for reimbursements.
• Cleaned and maintained units 60+ units on a route across central texas.
• Communicated with on-site customers for placement and to resolve any other issues customer may have.
• Reached out to dispatch for any issues i couldn't resolve on my end to make sure i was clear before moving to next stop.

Managed, routed and dispatched a fleet of 5 vehicles and drivers across the Austin and greater Austin area

• Handled high stress situations involving irate individuals and worked for resolution or compromise
• Organized and dispatched response teams to chemical spills
• Organized and lead Meetings regarding safety and company wide pertinent information
• Experienced in being part of and leading a team that works on multiple projects at one time with a deadline
• Always moved with a sense of urgency while making the customer feel like priority one
• Oversaw shipping and receiving and holding responsible parties accountable for any shortages or overages and taking appropriate actions for receiving credit, replacement or adding on to purchase orders
• And receiving into inventory
• Developed new sales team associates in products, selling techniques and company procedures
• Increased sales by offering consultation on products and services and applying customer service and upselling techniques
• Made outgoing sales calls to increase over sales as well as counter sales
• Made relationships with customers and made a personable experience

• Opened and closed the store with the duties that detailed
• Provided customer service
• Cash handling procedures
• Responsible for nightly deposits
• Oversaw a crew of 10 or more people
• Responsible for ordering trucks for resupply on products
• Filled holes where ever needed to cover any spot that were left open
• Trained and developed new employees
• Responsible for reaching out to unsatisfied customers for retention
• Responsible for keeping 90% or above on kpi scores
• Handled stressful face to face and over the phone interactions with irate guests
• Always approached guests with a personable, professional and friendly manner