David Croswell
Summary
Successful account manager with a background in food sales, hospitality management, and the culinary arts. Proven track record in exceeding sales goals, managing and growing customer accounts, while providing the highest quality standards in products and service and pro-actively solving customer concerns. History of creating relationships and building rapport with key decision makers, and maintaining product knowledge for a large catalog of inventory. Always furthering culinary knowledge on the most current trends, concepts, and ingredients.
Overview
8
8
years of professional experience
Work History
Area Manager
Performance Food Service Alabama
Birmingham AL
11.2023 - Current
- Meets daily with existing customers and prospects to discuss business needs and recommend optimal solutions
- Establishes strong relationships with major accounts and key decision-makers to increase sales in designated territory.
- Generates sales quotations and proposals, negotiates pricing, and maximizes use of inventory knowledge to upsell and cross-sell additional products to increase overall sales
- Manages pricing, negotiates agreements, and monitors credit term compliance
- Pro-actively solves customer concerns to secure customer satisfaction and repeat business.
- Utilizes Mealticket software to manage customer accounts, organize information, and achieve sales objectives and quotas.
Pest Control Technician
Terminix Pest Control
10.2020 - 10.2023
- Visited customers daily, locating and evaluating pest damage to buildings and grounds to determine extent and provide customers with optimal corrective actions.
- Over 91% route service completion achieved monthly, coordinated service schedule for 200+ customers per month
- Net Promoter Score consistently 90% and above
- Grew my personal sales by upselling and cross-selling other services offered by Terminix (e.g. termite bonds, add on treatments, and structural remediation services)
- Safely operated company vehicle daily with zero driving infractions, tickets, or accidents during my three years at Terminix, consistently in the top of the branch for safe driving using Truce metrics.
- Managed and maintained safety and compliance for an additional 500 pounds of specialty equipment in the vehicle.
- Controlled inventory of supplies and safety equipment for my independent route
- Assisted customers with concerns, scheduling, and billing issues
Corporate Sales Representative
Inland Seafood
01.2020 - 08.2020
- Managed account partnership for 125 restaurants from major restaurant groups like Ted's Montana Grill, Bonefish Grill, CentrArchy groups, Taqueria Del Sol, and the Stitt Restaurant Group
- Built relationships with restaurant groups as their main point of contact at Inland Seafood building new business
- Negotiated pricing for restaurant group contracts
- Managed inventory and orders for 125 restaurants
- Educated chefs and Inside Sales Representatives about product and proposing new products for chefs
Inside Sales Representative
Inland Seafood
03.2016 - 01.2020
- 45% increase in sales on my own book of business
- Created price-per-portion program to better communicate on product pricing with food service professionals, therefore increasing sales and adding value for customers
- Trained all four major sales groups at Inland in the use of the price-per-portion program
- Generated daily price sheets pushing products on priority and distributed to sales associates and key clients
Education
Bachelor of Science - Food Services Management
Johnson & Wales University - North Miami
Miami, FL03.2014
Associate of Science - Culinary Arts
Johnson & Wales University - North Miami
Miami, FL05.2012
Skills
- Account Management and Growth
- Negotiating Sales Agreements and Pricing
- Inventory Knowledge and Tracking
- New Business Development
- Sales Territory Expansion
- Food Safety Training
- Organized and Detail Orientated
References
Available upon request.
Timeline
Area Manager
Performance Food Service Alabama
11.2023 - Current
Pest Control Technician
Terminix Pest Control
10.2020 - 10.2023
Corporate Sales Representative
Inland Seafood
01.2020 - 08.2020
Inside Sales Representative
Inland Seafood
03.2016 - 01.2020
Bachelor of Science - Food Services Management
Johnson & Wales University - North Miami
Associate of Science - Culinary Arts
Johnson & Wales University - North Miami