David Dahme
Tulsa,OK
Summary
Experienced with managing customer inquiries and delivering consistent support. Utilizes effective communication and problem-solving skills to resolve issues efficiently. Track record of maintaining high satisfaction levels through empathetic and responsive service.
Overview
46
46
years of professional experience
Work History
Customer Service Associate
Macy's Bloomingdale's Fulfillment
Owasso, Oklahoma
08.2018 - 03.2026
- Crossed trained in several departments including inbound products, packing, receiving, trouble lines, and various lines within the warehouse.
- Oversee activities directly related to making products or providing services.
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products.
- Manage the movement of goods into and out of distribution warehouse.
- 2018 – 2019 Colleague in Inbound Prep Department
- Processed inbound freight to company standards and UPH expectations. I was trained in working trouble in the Jackpot area of the department and maintained my position there until be promoted to Department Supervisor.
- 2019 – 2022 Department Supervisor Inbound Prep Department
- Supervised a team of 100 colleagues (up to 150 during inbound peak). Kept department in 3-day compliance with the EOC dates while driving and maintaining UPH expectations. Responsible for daily labor planning and moves, observations and coaching’s, payroll, entering PTO and Holiday pay. I Was POC 2 separate times while manage was out on parental leave for 8 weeks each time. Managed the department for several months with another supervisor after manager resigned. Maintained a professional, motivational, trusting relationship with the team.
- 2022 – 2024 Department Supervisor Returns Department
- Manage a team of 40 – 45 colleagues in the Returns Department. Brought the team’s moral and attitude into a positive state. Increased UPH up to company standards and above. Got department back into 3-day compliance rate from being 13 – 16 days behind processing expectations. Work with transportation and yard with incoming trailers and appointment numbers for a smooth flow in the yard. Over saw the processing and security of Jewelry and sunglasses which had special processing and security needs. I was POC several times when manager was on vacation.
- 2024 – 2026 Department Supervisor RTV (return to vendor) Penny Salvage Damages Department.
- Managed a team of 20 colleagues working on Reverse Logistics and Damages. Responsible for building and managing pick list, validation of pick quantities, submitting to corporate for approvals. Once approved organized and worked with transportation requesting inbound trailers with RA information, BOL’s and Packing lists and appointment numbers for smooth and consistent flow in and out of the yard. Maintained, balanced, and adjusted inventory buckets to keep the building’s inventory balanced. Work closely with corporate operations during inventory and file feed. Maintained a positive, motivating and trusting relationship with the team.
Owner/Sales and Marketing Manager
DBR Publishing Co.
Tulsa, Oklahoma
06.1985 - 01.2017
- Formulate, direct and coordinate marketing activities and policies to promote products and services, working with advertising and promotion managers.
- Identify, develop, or evaluate marketing strategy, based on knowledge of establishment objectives, market characteristics, and cost and markup factors.
- Direct the hiring, training, or performance evaluations of marketing or sales staff and oversee their daily activities.
- Evaluate the financial aspects of product development, such as budgets, expenditures, research and development appropriations, or return-on-investment and profit-loss projections.
- Develop pricing strategies, balancing firm objectives and customer satisfaction.
- Compile lists describing product or service offerings.
- Initiate market research studies or analyze their findings.
- Use sales forecasting or strategic planning to ensure the sales and profitability of products, lines, or services, analyze business developments and monitor market trends.
- Coordinate or participate in promotional activities or trade shows, working with developers, advertisers, or production managers, to market products or services.
- Consult with buying personnel to gain advice regarding the types of products or services expected to be in demand.
- Select products or accessories to be displayed at trade or special production shows.
- Negotiate contracts with vendors or distributors to manage product distribution, establish distribution networks or develop distribution strategies.
- Consult with product development personnel on product specifications such as design, color, or packaging.
- Advise business or other groups on local, national, or international factors affecting the buying or selling of products or services.
- Confer with legal staff to resolve problems, such as copyright infringement or royalty sharing with outside producers or distributors.
- Develop business cases for environmental marketing strategies.
- Integrate environmental information into product or company marketing strategies, policies, or activities.
- Recommend modifications to products, packaging, production processes, or other characteristics to improve the environmental soundness or sustainability of products.
- 32 years of experience of opening and growing a family-owned business. Opened 14 sales offices and trained Sale Mangers in 14 Metro markets. They employed 150 + sales reps. Hired, Trained and manage a marketing department of six people. Hired, trained and managed an outside sales force of 15 - 20 people. Also oversaw general operation of the company including sales, marketing, production, shipping, accounts receivable, and billing. Filled in and did what had to be done daily, Including taking incoming calls with questions, complaints, shipping dates, ad copy confirmation or changes and various other concerns or questions.
Waiter
Village Inn
Tulsa, Oklahoma
01.1980 - 06.1986
- Check with customers to ensure that they are enjoying their meals and take action to correct any problems.
- Collect payments from customers.
- Write patrons' food orders on order slips, memorize orders, or enter orders into computers for transmittal to kitchen staff.
- Prepare checks that itemize and total meal costs and sales taxes.
- Take orders from patrons for food or beverages.
- Serve food or beverages to patrons and prepare or serve specialty dishes at tables as required.
- Present menus to patrons and answer questions about menu items, making recommendations upon request.
- Clean tables or counters after patrons have finished dining.
- Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
- Inform customers of daily specials.
- Stock service areas with supplies such as coffee, food, tableware, and linens.
- Explain how various items on the menu are prepared, describing ingredients and cooking methods.
- Prepare tables for meals, including setting up items such as linens, silverware, and glassware.
- Assist host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests.
- Perform cleaning duties, such as sweeping and mopping floors, vacuuming carpet, tidying up server station, taking out trash, or checking and cleaning bathroom.
- Perform food preparation duties such as preparing salads, appetizers, and cold dishes, portioning desserts, and brewing coffee.
- Garnish and decorate dishes in preparation for serving.
- Provide guests with information about local areas, including giving directions.
Education
High School Diploma - General
Nathan Hale High School
Tulsa, OklahomaSkills
- Excellent people skills with the ability to hire, train and motivate a sale force to meet goals Very organized and able to handle multiple challenges throughout the day in different departments Have hired, trained, and let people go due to performance issues Also have excellent customer service knowledge including solving and taking complaint calls in relation to owning and running a business
Timeline
Customer Service Associate
Macy's Bloomingdale's Fulfillment
08.2018 - 03.2026
Owner/Sales and Marketing Manager
DBR Publishing Co.
06.1985 - 01.2017
Waiter
Village Inn
01.1980 - 06.1986
High School Diploma - General
Nathan Hale High School