Summary
Overview
Work History
Education
Skills
Timeline
Generic

David Dahmm

Orlando,FL

Summary

I'm a high-performing individual with solid background in health insurance. I have strong organizational skills, with a keen eye for detail, a willingness to take on added responsibilities to meet team goals, and a collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture.

Overview

13
13
years of professional experience

Work History

Patient Service Representative

AmerisourceBergen
10.2020 - Current
  • Assisting patients with affording access to their therapies by verifying information provided by the patient and provider to be able to determine if the patient would qualify for assistance
  • Responsible for promptly and cordially reaching out to patients and providers when missing any information that may be needed to determine if the assistance can be provided
  • Accurately coordinating treatments with provider sites and schedule the next treatment coordination attempt in the system
  • Provide support to the phone team when there is an influx in calls that are being received from patients and providers
  • Helped design a training program by creating materials and discussing ideas with other members of management
  • Trained and mentored existing employees and associates brought on to help with the
  • Annual Reverification program.

Medicare Representative

Bankers Fidelity
04.2020 - 08.2020
  • Assist Medicare recipient by providing them solutions to their medical, dental, vision, pharmaceutical, and general healthcare needs
  • Interview prospective clients to learn about their needs, discuss any existing coverage, then present and clearly explain insurance policy options based on those stated needs
  • Build and maintain a book of business through effect use of inbound and outbound leads, and consistent client follow up
  • Manage multiple CRM’s and research tools simultaneously through effective organization and multitasking
  • Achieve high levels of enrollments through extensive product knowledge, thorough compliance procedures, and skillful sales stagey.

Prescription Benefit Specialist

Express Scripts
06.2017 - 04.2019
  • Contact doctor offices to obtain prescriptions for patients
  • Send fax communications regarding prescriptions to doctor offices on behalf of the
  • Patient
  • Accurately enter data into in house applications and systems
  • Educate the physician offices and members on home delivery process and procedure
  • Educate the patients and physician offices of health insurance plan design and benefits
  • Create a Standard Operating Procedure document for the Physician.

Restaurant Supervisor

The Old Spaghetti Factory
11.2010 - 04.2017
  • Maintained a fine dining experience
  • Accurately placed orders
  • Responsible for counting all funds, verifying labor, settling all credit card transactions
  • Prepared the daily deposit.

Education

High School Diploma -

Granite City High School
2010

Skills

  • Customer Service Standards
  • Customer Service Management
  • Efficient Service
  • Personalization Expertise
  • Patient Care
  • Patient Profiles
  • Training Programs
  • Project Management
  • Setting Goals
  • Office Operations

Timeline

Patient Service Representative

AmerisourceBergen
10.2020 - Current

Medicare Representative

Bankers Fidelity
04.2020 - 08.2020

Prescription Benefit Specialist

Express Scripts
06.2017 - 04.2019

Restaurant Supervisor

The Old Spaghetti Factory
11.2010 - 04.2017

High School Diploma -

Granite City High School

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David Dahmm