David Dahmm
Orlando,FL
Summary
I'm a high-performing individual with solid background in health insurance. I have strong organizational skills, with a keen eye for detail, a willingness to take on added responsibilities to meet team goals, and a collaborative leader with dedication to partnering with coworkers to promote an engaged, empowering work culture.
Overview
13
13
years of professional experience
Work History
Patient Service Representative
AmerisourceBergen
Orlando, FL
10.2020 - Current
- Assisting patients with affording access to their therapies by verifying information provided by the patient and provider to be able to determine if the patient would qualify for assistance
- Responsible for promptly and cordially reaching out to patients and providers when missing any information that may be needed to determine if the assistance can be provided
- Accurately coordinating treatments with provider sites and schedule the next treatment coordination attempt in the system
- Provide support to the phone team when there is an influx in calls that are being received from patients and providers
- Helped design a training program by creating materials and discussing ideas with other members of management
- Trained and mentored existing employees and associates brought on to help with the
- Annual Reverification program.
Medicare Representative
Bankers Fidelity
Chesterfield, MO
04.2020 - 08.2020
- Assist Medicare recipient by providing them solutions to their medical, dental, vision, pharmaceutical, and general healthcare needs
- Interview prospective clients to learn about their needs, discuss any existing coverage, then present and clearly explain insurance policy options based on those stated needs
- Build and maintain a book of business through effect use of inbound and outbound leads, and consistent client follow up
- Manage multiple CRM’s and research tools simultaneously through effective organization and multitasking
- Achieve high levels of enrollments through extensive product knowledge, thorough compliance procedures, and skillful sales stagey.
Prescription Benefit Specialist
Express Scripts
St Louis, MO
06.2017 - 04.2019
- Contact doctor offices to obtain prescriptions for patients
- Send fax communications regarding prescriptions to doctor offices on behalf of the
- Patient
- Accurately enter data into in house applications and systems
- Educate the physician offices and members on home delivery process and procedure
- Educate the patients and physician offices of health insurance plan design and benefits
- Create a Standard Operating Procedure document for the Physician.
Restaurant Supervisor
The Old Spaghetti Factory
St Louis, MO
11.2010 - 04.2017
- Maintained a fine dining experience
- Accurately placed orders
- Responsible for counting all funds, verifying labor, settling all credit card transactions
- Prepared the daily deposit.
Education
High School Diploma -
Granite City High School
2010
Skills
- Customer Service Standards
- Customer Service Management
- Efficient Service
- Personalization Expertise
- Patient Care
- Patient Profiles
- Training Programs
- Project Management
- Setting Goals
- Office Operations
Timeline
Patient Service Representative
AmerisourceBergen
10.2020 - Current
Medicare Representative
Bankers Fidelity
04.2020 - 08.2020
Prescription Benefit Specialist
Express Scripts
06.2017 - 04.2019
Restaurant Supervisor
The Old Spaghetti Factory
11.2010 - 04.2017
High School Diploma -
Granite City High School