Summary
Overview
Work History
Education
Skills
Certification
Timeline
Summary Of Responsibilities
SeniorSoftwareEngineer

David Baumann

Colorado Springs,Colorado

Summary

Experienced IT Support Specialist with 25+ years in enterprise and multi-site environments. Skilled in desktop support, server administration, network design, and security systems. Proven success managing Active Directory, and Microsoft Exchange, while supporting hundreds of remote users. Known for strong troubleshooting and a user-focused, proactive approach.

Overview

27
27
years of professional experience
1
1
Certificate

Work History

IT Support Specialist II

Jabil Circuit Inc.
07.2011 - Current
  • Managed systems, Active Directory, and hardware/software diagnostics
  • Maintained remote access, network security, OS performance, and data recovery
  • Oversaw IT assets, vendor relations, and ticketing workflows
  • Provided technical support, user training, and customer service
  • Troubleshot network issues and utilized Microsoft Office tools effectively
  • Resolved complex problems with clear communication and strategic thinking

Network Administrator

Corinthian Colleges
10.2008 - 03.2013
  • Managed Active Directory networks to improve system integrity and access control
  • Procured IT equipment to support operational and departmental needs
  • Tracked and reported IT assets for accurate inventory management
  • Administered IT contracts to optimize vendor performance and service delivery
  • Created and deployed lab images to streamline student network access
  • Installed and maintained security systems to protect sensitive data
  • Performed hardware/software maintenance across admin and student devices
  • Handled facilities tasks beyond building owner scope to ensure continuity

Network Administrator

Sanmina-SCI
06.2006 - 04.2010
  • Delivered remote and onsite IT support across multiple locations
  • Maintained and configured Windows 2000/2003 servers for stability
  • Executed backups and Exchange preservation using Arcserve
  • Optimized system imaging with Ghost for fast deployment
  • Built and serviced PCs, servers, and portable devices for reliability

Network Technician

Computer Resources
06.2005 - 06.2006
  • Designed and maintained customer networks for reliable performance
  • Upgraded and repaired PCs to improve efficiency and user experience
  • Supported Windows NT/2000/2003 servers for consistent service delivery
  • Installed custom software aligned with business requirements
  • Executed data backups using various tools to protect critical information
  • Administered Microsoft Exchange to enhance communication continuity
  • Deployed firewall and antivirus solutions for robust network security

Manager/Network Technician

Colorado Computer Services
10.2002 - 06.2005
  • Designed and managed customer networks for optimal performance
  • Built, upgraded, and repaired PCs to meet evolving user needs
  • Maintained Windows NT/2000/2003 and Novell servers for uptime
  • Installed and supported client-specific software solutions
  • Provided technical support and researched issue resolution
  • Installed and maintained cabling for secure connectivity

Network Administrator

Emergent Information Technologies
11.1999 - 12.2001
  • Managed Microsoft NT/2000 LAN infrastructure for stable network operations
  • Administered Microsoft Exchange for reliable email service and support
  • Maintained Unix systems to ensure integrity and uptime
  • Controlled remote access protocols to enhance security and efficiency
  • Implemented McAfee Virus Scan to protect LAN from threats
  • Resolved network, computer, and software issues to reduce downtime
  • Built and maintained PCs, servers, and portable devices to meet user needs

Technical Support Professional

Gateway 2000
02.1999 - 10.1999
  • Delivered telephone-based technical support for PC troubleshooting, configuration, and repair.
  • Coordinated part orders and system replacements to enhance service efficiency.
  • Investigated and documented unknown system issues to refine resolution workflows and knowledge base.

Education

High School Diploma -

Falcon High School
Falcon, Colorado

Skills

  • System administration, hardware/software setup & diagnostics
  • Active Directory, remote access, and network security
  • OS maintenance, data backup/recovery, and IT asset management
  • Vendor coordination and ticketing systems
  • Technical support, user guidance, and customer service
  • Staff training, decision-making, and problem-solving
  • Network diagnostics and Microsoft Office proficiency
  • Strong communication, attention to detail, and critical thinking

Certification

  • CompTIA Network +
  • Microsoft Certified Professional

Timeline

IT Support Specialist II

Jabil Circuit Inc.
07.2011 - Current

Network Administrator

Corinthian Colleges
10.2008 - 03.2013

Network Administrator

Sanmina-SCI
06.2006 - 04.2010

Network Technician

Computer Resources
06.2005 - 06.2006

Manager/Network Technician

Colorado Computer Services
10.2002 - 06.2005

Network Administrator

Emergent Information Technologies
11.1999 - 12.2001

Technical Support Professional

Gateway 2000
02.1999 - 10.1999

High School Diploma -

Falcon High School

Summary Of Responsibilities

  • Design, manage and install networks ranging from 5 computers to 500 computers
  • Configure and maintain servers running Windows NT to Windows 2012, Novell, and UNIX
  • Sustain users’ computer, software, telecom, and networking needs
  • Perform backup services for networks using a variety of software packages
  • Administer Microsoft Exchange Server
  • Define requirements and requisition all IT equipment
  • Network, server, pc, and telecom troubleshooting
  • Coordinate vendors and contractors for all work not provided in house
  • Provide end user training
  • Image computers using various packages
  • Ensure quick resolution of all IT requests with a high level of customer satisfaction

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