David Delacruz
Corpus Christi,TX
Summary
Highly skilled Service Technician with a comprehensive understanding of troubleshooting and repair techniques. Demonstrated ability to efficiently manage multiple work orders while maintaining a steadfast commitment to delivering exceptional quality. Known for a strong work ethic and an unwavering dedication to continuous skill enhancement in the field of service and repair.
Overview
18
18
years of professional experience
Work History
Onsite POS Technician
Truno Retail Technology Solutions
Corpus Christi, TX
10.2017 - Current
- Provided technical support to store personnel regarding POS equipment issues.
- Performed troubleshooting on various POS systems to identify and resolve malfunctions.
- Assisted in the setup of new stores by installing and configuring all associated hardware.
- Created reports to document maintenance activities performed on POS systems.
- Resolved customer inquiries related to software applications used at the point-of-sale.
- Maintained inventory records of spare parts and supplies used for repair purposes.
- Conducted regular maintenance checks on existing systems to ensure optimal performance.
- Configured wireless networks for secure communication between multiple devices at each location.
Internet Technical Support
Gtek Communications Inc
05.2015 - 10.2017
- Assisted customers with setting up their internet connection, configuring routers, and connecting devices to the network.
- Diagnosed hardware and software problems related to the internet connection and worked with various departments for resolution.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Installed operating systems, applications, printers and other peripherals as requested by customers.
- Utilized advanced diagnostic tools for resolving complex technical issues related to internet connections.
Technical Support
Support for Less
Corpus Christi, TX
04.2009 - 08.2017
- Provided technical support to users in resolving hardware, software, and network issues.
- Installed, configured, tested, and maintained operating systems, application software, and system management tools.
- Ensured proper installation of new hardware components such as printers, scanners, modems and other peripherals.
- Diagnosed hardware failures and replaced defective components as required.
- Assessed software problems and used troubleshooting tools to swiftly resolve technical issues.
- Updated antivirus programs regularly to ensure protection from malicious threats.
Tech Support
AT&T Uverse
San Antonio, TX
08.2013 - 05.2015
- Assisted customers with troubleshooting and resolving technical issues related to their cable TV services.
- Performed physical installation of cable TV systems, including wiring and cabling components.
- Installed coaxial cables in homes or businesses for the purpose of providing cable TV services.
- Installed, configured and tested network hardware such as routers, switches and wireless access points.
Tier 1 Business Technical Support Representative
Cox Communications
05.2007 - 03.2009
- Provisioning Cable Modems
- Provided technical assistance to customers through phone, email and chat support.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with installation of new hardware and software applications.
- Walked customers through common phone hardware and software configurations to maximize service functionality.
Technical Support Representative
AmerisourceBergen
04.2006 - 05.2007
- Level one and two support for Pos installations and daily maintenance of multiple clients
- Remote support for Linux and Unix based servers
- Assisting pharmacists with connectivity issues with their DSL modems and routers
- Escalating tickets to technicians for on site troubleshooting
- Configuring Cisco routers for DSL business networks
- Assisting clients with prescription issues involving the pdx system
- Walking clients through setup of servers and workstations and network printers.
DSL Provisioning Coordinator
Verizon Data Services
09.2005 - 04.2006
- Troubleshooting DSL service through telephone support
- Configuring TCP/IP settings on client's computer(s)
- Downgrading clients to various speed packages
- Configuring client's circuit through the ATM and frame relay network
- Configuring DSL router for clients
- Analysis of two-way traffic for client.
Education
Long Beach City College, Academy
01.2007
High school diploma or GED -
Harbor Occupational Center
01.2005
Skills
- Hardware Installation
- Software Installation
- Operating Systems
- POS Software
- Payment Processing
- Software Updates
- Remote Support
- Advanced Troubleshooting
- Network Configuration
- IP Addressing and Subnetting
- Troubleshooting Methods
- Continuous Improvement
- Virtualization Technologies
Timeline
Onsite POS Technician
Truno Retail Technology Solutions
10.2017 - Current
Internet Technical Support
Gtek Communications Inc
05.2015 - 10.2017
Tech Support
AT&T Uverse
08.2013 - 05.2015
Technical Support
Support for Less
04.2009 - 08.2017
Tier 1 Business Technical Support Representative
Cox Communications
05.2007 - 03.2009
Technical Support Representative
AmerisourceBergen
04.2006 - 05.2007
DSL Provisioning Coordinator
Verizon Data Services
09.2005 - 04.2006
Long Beach City College, Academy
High school diploma or GED -
Harbor Occupational Center
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