David Del Manzano
Keller,TX
Summary
Experienced sales professional with strong background in outside account management. Adept at building and nurturing client relationships, driving business growth, and delivering impactful sales strategies. Strong focus on team collaboration and achieving measurable results, adaptable to changing needs and priorities. Skilled in communication, negotiation, and problem-solving, ensuring client satisfaction and long-term partnerships.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Outside Account Manager
Dealer Tire
09.2022 - Current
- Oversaw account management for external clients at Dealer Tire.
- Supported operations across Dallas-Fort Worth Metroplex, Oklahoma City, and Tulsa. Assisted teams in coordinating logistics and resources for projects. Contributed to effective communication among stakeholders in multiple locations.
- Cultivated strong relationships with clients to enhance customer satisfaction and retention.
- Developed tailored solutions to meet diverse client needs, driving sales growth.
Retail Operations Specialist
Dealer Tire
11.2021 - 09.2022
- Streamlined inventory management processes to enhance product availability and reduce discrepancies.
- Collaborated with cross-functional teams to implement operational improvements across retail locations.
Tire Service Advisor
Dealer Tire
08.2018 - 11.2021
- Assisted clients in selecting tire products, providing expert recommendations based on needs.
- Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
Assistant Manager
Discount Tire
07.2007 - 08.2018
- Trained and mentored team members on customer service best practices and product knowledge.
- Oversaw daily operations to ensure compliance with company policies and safety standards.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Resolved customer complaints effectively, ensuring high satisfaction rates and loyalty retention.
Education
Bachelor of Applied Arts and Science - Applied Arts and Science
University of North Texas
05.2024
Certificate - Automobile/Automotive Mechanics Technology/Technician
Universal Technical Institute of Texas Inc
12.2005
Aeronautical/Aerospace Engineering Technology/Technician
The University of Texas at Arlington
01.2003
Skills
- Customer Service
- Customer Satisfaction
- Sales
- Relationship building
- Client acquisition
- Account analysis
- CRM proficiency
- Territory management
Accomplishments
OPSM 3830: Operations Management
Coursera
Issued May 2022
Credential ID 56LUNQCWW2VV
IPAC 4130 - Data Analytics and Computational Statistics 1
Coursera
Issued May 2022
Credential ID U29X44Q9KL2G
MGMT 4860 - Organizational Design and Change
Coursera
Issued Mar 2022
Credential ID L27Y478XC9MM
BAAS 3020: Fundamentals of Inquiry and Discovery
Coursera
Issued Oct 2021
Credential ID PQV97CLKBXBE
Certification
- MOOG Certified
- Organization Design
- Crucial Conversations (getAbstract Summary)
- EPA CERTIFIED Section 609
- Tips for Better Business Writing
Timeline
Outside Account Manager
Dealer Tire
09.2022 - Current
Retail Operations Specialist
Dealer Tire
11.2021 - 09.2022
Tire Service Advisor
Dealer Tire
08.2018 - 11.2021
Assistant Manager
Discount Tire
07.2007 - 08.2018
Certificate - Automobile/Automotive Mechanics Technology/Technician
Universal Technical Institute of Texas Inc
Aeronautical/Aerospace Engineering Technology/Technician
The University of Texas at Arlington
Bachelor of Applied Arts and Science - Applied Arts and Science
University of North Texas