David Denby
Kellyville
Summary
Diligent casino professional with 23 years’ experience and a solid background in gaming operations. Skilled in team leadership, cash and chip handling, and staff training. Committed to managing teams, streamlining operations, and delivering exceptional guest experiences.
Overview
21
21
years of professional experience
Work History
Table Games Shift Manager
River Spirit Casino
02.2025 - Current
- Supervise daily operations of table games, ensuring compliance with gaming regulations.
- Train and mentor staff on game procedures and customer service excellence.
- Implement strategies to enhance guest experience and increase player retention.
- Monitor game performance metrics, identifying trends to improve profitability.
- Resolve escalated guest issues, maintaining high satisfaction levels in a fast-paced environment.
- Collaborate with departments to streamline processes and improve operational efficiency.
- Maintained gaming integrity, ensuring adherence to casino policies and regulatory requirements.
- Coordinated staff schedules, rotations and breaks.
Table Games Dual Rate Dealer and Trainer
River Spirit Casino
04.2005 - 02.2025
- Maintained an enjoyable atmosphere by engaging and entertaining players at tables.
- Handled money and chips efficiently while performing all game duties accurately.
- Collaborated with a diverse team to meet goals and resolve product or service issues.
- Demonstrated leadership by improving workflows and assisting with team training.
- Enhanced customer satisfaction by developing creative solutions to challenges.
- Encouraged open, constructive communication to strengthen team collaboration.
- Maintained accurate game records, enhancing operational efficiency and compliance.
Education
Certificate - Gaming
College of The Muskogee Nation
Okmulgee12-2011
Skills
- Supervision & Leadership
- Regulatory Compliance
- Team Management
- Training & Development
- Customer Service Excellence
- Conflict Resolution
- People Skills
- Staff Motivation
- Problem Solving
- Guest Relations
- Workflow Optimization
- Positive Attitude
Timeline
Table Games Shift Manager
River Spirit Casino
02.2025 - Current
Table Games Dual Rate Dealer and Trainer
River Spirit Casino
04.2005 - 02.2025
Certificate - Gaming
College of The Muskogee Nation