Sarah Vander Putten
Little Elm,TX
Summary
Experienced with managing table games operations and optimizing shift performance. Utilizes strong leadership to ensure smooth operations and compliance with gaming regulations. Track record of effective problem-solving and team collaboration.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Table Games Shift Manager
Choctaw Casino & Resort - Durant
Durant, OK
12.2023 - Current
- Supervised daily operations of table games, ensuring compliance with gaming regulations and company policies.
- Trained and mentored staff on game procedures, enhancing service quality and operational efficiency.
- Implemented strategies to optimize guest experience, leading to increased player satisfaction.
- Monitored game performance and adjusted staffing levels based on peak times and customer demand.
- Resolved customer disputes effectively, maintaining a positive gaming environment and fostering repeat business.
- Maintained gaming integrity, ensuring adherence to casino policies and regulatory requirements.
- Assisted customers with questions or concerns about gameplay while maintaining an empathetic approach.
Table Games Pit Supervisor
Choctaw Nation Casino and Resort
Durant
02.2022 - 12.2023
- Supervising Blackjack (& variations), Three Card Poker, Ultimate Texas Hold'em, Let It Ride, Mississippi Stud, WPT, Mini Baccarat (& Variations), Pai Gow and Roulette with accuracy for game play and wager payouts.
- Do player comps, and CTRC paperwork.
- Provide customer service.
- Enforce policy and procedure.
- Pencil, process jackpot, and Handle customer complaints and difficult customers.
- Handle internal conflict.
- Supervise Floor supervisors.
- Help where needed.
Table Games Floor Supervisor
Choctaw Nation Casino and Resort
Durant
05.2021 - 02.2022
- Supervising Blackjack (& variations), Three Card Poker, Ultimate Texas Hold'em, Let It Ride, Mississippi Stud, WPT, Mini Baccarat (& Variations), Pai Gow and Roulette with accuracy for game play and wager payouts.
- Do player comps, and CTRC paperwork.
- Provide customer service.
- Enforce policy and procedure.
- Pencil, process jackpot, and Handle customer complaints and difficult customers.
- Help where needed.
Blackjack Floor Supervisor
Winstar World Casino and Resort
12.2012 - 05.2021
- Supervising Blackjack (& variations), Three Card Poker, Ultimate Texas Hold'em, Let It Ride, Mississippi Stud, Jackpot Hold’em, Criss Cross Poker, Mini Baccarat (& Variations), Pai Gao and Roulette with accuracy for game play and wager payouts.
- Process jackpots on games, handle CTRC paperwork.
- Supervise a section assigned for games accuracy and protection.
- Supervise the pit area and other Floor supervisors.
- Do dealer evaluations for their yearly evaluation.
- Do dealer audits to determine their hands per hour and weaknesses.
- Help dealers when issues arise and help new dealers learn how to deal the games.
- Customer Service.
- I would also help run shift when they needed me to.
- Handle customer complaints and difficult customers.
Medical Assistant Extern
Greenwood Dermatology Associates
05.2010 - 06.2010
- Rooming patients, cleaning rooms, setting rooms up for procedures, autoclaving, minor surgery, medical procedures, injections, using electronic medical records, using electronic prescriptions, answering phones, making appointments, and helping answer patient questions.
- Externship duration: 6 weeks
Education
Diploma -
Concorde Career College
Aurora, CO01-2010
G.E.D. - undefined
Winfree Academy Charter Schools
Grapevine, TX01-2005
Skills
- Guest relations
- Policy enforcement
- Employee supervision
- Self motivation
- Dispute mediation
- Table game operations
- Strong leadership
- Teamwork and collaboration
- Problem-solving abilities
- Excellent communication
- Team leadership
Certification
- Certificate in Gaming Leadership- December 9-11, 2025
Timeline
Table Games Shift Manager
Choctaw Casino & Resort - Durant
12.2023 - Current
Table Games Pit Supervisor
Choctaw Nation Casino and Resort
02.2022 - 12.2023
Table Games Floor Supervisor
Choctaw Nation Casino and Resort
05.2021 - 02.2022
Blackjack Floor Supervisor
Winstar World Casino and Resort
12.2012 - 05.2021
Medical Assistant Extern
Greenwood Dermatology Associates
05.2010 - 06.2010
G.E.D. - undefined
Winfree Academy Charter Schools
Diploma -
Concorde Career College