DAVID DENNIS
Bremerton,WA
Summary
Results-oriented Operations Manager with extensive experience in supply chain management and process improvement. Expertise in optimizing operational efficiency, leading teams, and enhancing customer service. Skilled in inventory management, training program development, and cost reduction initiatives. Committed to achieving business objectives through strategic planning and strong collaboration across all levels.
Overview
44
44
years of professional experience
Work History
Operations Manager
Bectel, SAIC
Las Vegas, Nevada
01.2004 - 01.2026
- Managed daily operations and ensured efficient workflow across teams.
- Coordinated supply chain activities to optimize inventory management processes.
- Implemented process improvements to streamline operations and support cost management efforts.
- Supervised staff scheduling and resource allocation for project needs.
- Developed training programs to improve team skills and ensure compliance with standards.
- Facilitated communication between departments to streamline project execution.
- Analyzed operational data to identify trends and guide strategic decision-making.
- Oversaw safety protocols and ensured workplace compliance with regulations.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
- Oversaw inventory control processes to maintain optimal stock levels and reduce waste.
- Resolved customer complaints in a timely manner while ensuring customer satisfaction remains at optimal levels.
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Built strong operational teams to meet process and production demands.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Directed operations staff by providing guidance, training, and support in order to meet company objectives.
- Assessed employee development needs and provided feedback on their progress towards meeting goals.
- Ensured compliance with safety regulations and maintained a safe work environment for all personnel.
- Identified areas of deficiency and performed root-cause analysis to solve problems.
- Coordinated with other departments including sales, marketing, finance, human resources. to ensure efficient operations.
- Recruited, hired and trained crew members on application of projects, customer relations, and customer service.
- Implemented policies and standard operating procedures and managed quality, customer service and logistics.
- Developed and implemented operational procedures to ensure quality standards are met.
- Collaborated with management team on long-term strategic planning initiatives for the organization.
- Analyzed data from daily reports to identify trends in production performance metrics.
- Maintained accurate inventory records to track stock levels and minimize costs.
- Responded to information requests from superiors, providing specific documentation.
Operations/Information Technology Specialist
Las Vegas Chamber of Commerce
Las Vegas, Nevada
09.2002 - 12.2003
- Managed IT infrastructure and systems for local business support initiatives.
- Assisted staff and members with technology-related issues, enhancing user experience and minimizing downtime.
- Created training materials for software applications and IT best practices, improving staff proficiency and operational effectiveness.
- Collaborated with vendors to procure hardware and software solutions.
- Implemented cybersecurity measures to protect sensitive member information.
- Performed regular system maintenance and updates, ensuring systems operated at peak performance and reliability.
- Assisted in the integration of new technologies to improve operational efficiency.
- Researched emerging technology trends relevant to chamber operations and member services.
- Resolved complex problems by troubleshooting hardware and software applications.
- Installed, configured, and maintained computer systems, networks, printers, and other related equipment.
- Provided technical support to users with hardware and software issues.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Performed system upgrades to ensure optimal performance.
- Developed and implemented IT policies and procedures.
- Researched issues on various computer systems and databases to determine resolutions to problems and answer inquiries.
- Performed continuous assessments of network structure, business content filters, and security firewalls.
- Provided on-site technical support after project implementation and recommended product changes and upgrades to product managers.
- Provided training and guidance to staff members on how to use various technologies effectively.
- Created and maintained user accounts for new hires or current employees.
- Created new accounts, reset passwords, and configured access to servers and file management software for users.
- Executed scripts to communicate with back-end servers and provide real-time updates.
Electronic Warfare Systems Specialist
U. S. Air Force
Nellis Air Force Base, NV
05.1982 - 12.2002
- Coordinated software updates and patches for multiple Air Force platforms, ensuring system readiness and operational integrity.
- Implemented security measures to protect sensitive data from unauthorized access.
- Analyzed system performance to identify optimization opportunities, enhancing overall system reliability.
- Monitored system performance and identified potential issues for proactive resolution.
- Analyzed system logs to detect abnormal behavior or security threats.
- Collaborated with cross-functional teams to implement system upgrades effectively.
- Developed scripts to automate routine tasks and improve system efficiency.
- Participated in planning meetings for upcoming projects involving operating systems.
- Assisted in troubleshooting hardware failures and coordinating repair services efficiently.
- Provided technical assistance to system users by responding to inquiries, troubleshooting problems, and resolving issues.
- Maintained documentation for system procedures and user guides for reference.
- Created backup procedures for data recovery in case of system failure or disaster.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Configured network services such as DNS, DHCP, FTP, SSH, SMTP.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
- Managed system configurations for military communication and control systems.
- Maintained inventory records of all hardware components within the organization.
- Researched new technologies to recommend solutions that meet business requirements.
- Assisted with the development of IT strategies related to operating systems administration.
- Deployed patches and updates in a timely manner while minimizing disruption to users.
- Developed training materials for staff on new software applications, improving user proficiency and support efficiency.
- Performed hardware and software installations, upgrades, repairs, and maintenance of computer systems.
- Tested new releases of operating systems prior to deployment across the enterprise.
- Managed Active Directory accounts including user creation, deletion, modification.
- Evaluated vendor products for compatibility with existing systems.
- Collaborated with other staff members to ensure successful implementation of projects.
- Installed wiring, cabling and devices to establish, repair and improve network operations.
- Evaluated local area network (LAN) and wide area network (WAN) performance data to verify availability and speed, identifying network problems.
Education
Bachelor of Science -
University of Nevada, Las Vegas
Las Vegas, Nevada, NV06-2002
Associate of Applied Science - Avionics System Technology
Community College of The Air Force
Montgomery, AL06-1995
Skills
- Supply chain management
- Inventory control
- Process improvement
- Project coordination
- Compliance management
- Data analysis
- Resource allocation
- Technical troubleshooting
- Team leadership
- Staff development
- Effective communication
- Customer relationship management
Awards
- Commendation Medal with 3 oak leaf cluster
- Achievement Medal with 2 oakleaf clusters
Leadership
- Non-Commissioned Officer Leadership Shool
- Airman Leadership School
Timeline
Operations Manager
Bectel, SAIC
01.2004 - 01.2026
Operations/Information Technology Specialist
Las Vegas Chamber of Commerce
09.2002 - 12.2003
Electronic Warfare Systems Specialist
U. S. Air Force
05.1982 - 12.2002
Bachelor of Science -
University of Nevada, Las Vegas
Associate of Applied Science - Avionics System Technology
Community College of The Air Force