David DeStefano
Clifton Heights,Pennsylvania
Summary
Results-driven operations leader with 10+ years of experience in amusement route management, equipment service, and staff development. Skilled in inventory control, parts ordering, IT deployment, and vendor coordination. Managed teams and supported locations across PA, NJ, DE, MD, WV, and Chicago, helping maintain reliable service and strong customer relationships.
Overview
12
12
years of professional experience
Work History
Regional Manager
Player One Amusement Group
Philadelphia, Pennsylvania
02.2016 - Current
- Managed amusement route operations across PA, NJ, DE, MD, WV, and Chicago.
- Helped onboard and train new employees on company expectations and procedures to high standards.
- Maintained product inventory and serviced equipment at assigned locations.
- Delivered onsite and remote support. Led team for game installations.
- Managed IT operations for 25 game card locations, overseeing layout planning and equipment deployment.
- Procured inventory supplies for merchandising for merchandisers and parts for repairs.
- Developed and implemented goals, objectives, policies, and procedures to enhance performance standards for regional personnel.
- Created and maintained relationships with key customers in the region.
- Developed relationships with vendors to ensure quality supplies and services for operations.
Territory Supervisor
Tricorp Amusements
Philadelphia, Pennsylvania
05.2015 - 02.2016
- Supervised route operations for Tricorp Amusements across customer amusement locations to ensure optimal service delivery.
- Coordinated machine service calls and preventive maintenance schedules to maintain operational efficiency.
- Trained attendants on game operations and customer service procedures.
- Inspected arcade equipment for cleanliness, safety, and proper function.
- Collaborated with location managers to assess service needs and optimize machine placement.
- Documented route activity, repairs, and customer issues in reports.
Route Technician
Tricorp Amusements
Philadelphia, Pennsylvania
11.2014 - 05.2015
- Serviced amusement machines across Tricorp Amusements route locations, ensuring optimal functionality and customer enjoyment
- Inspected equipment for operational efficiency and safety coin mechanisms, bill validators, and game equipment
- Repaired malfunctioning machines during service visits arcade cabinets and gaming units on scheduled calls
- Cleaned and sanitized arcade equipment, tested for reliable operation, and maintained machines to enhance customer satisfaction
- Refilled prizes, parts, and machine supplies during route visits
- Collected cash and tokens from various customer locations cash, tokens, and paperwork from customer sites
- Recorded service notes and route activity for Tricorp Amusements
- Communicated with location staff about equipment issues and repairs
Education
GED -
Secaucus High School
Secaucus, NJSkills
- Route operations management
- IT deployment
- Operational management
- Inventory control
- Vendor coordination
- Parts ordering
- Preventive maintenance
- Equipment maintenance
- Route scheduling
- Site inspections
- Cash handling
- Problem solving
- Team leadership
- Staff management
- Staff training and development
- Regional planning
- Personnel monitoring
- Safety protocol
- Attention to detail
Timeline
Regional Manager
Player One Amusement Group
02.2016 - Current
Territory Supervisor
Tricorp Amusements
05.2015 - 02.2016
Route Technician
Tricorp Amusements
11.2014 - 05.2015
GED -
Secaucus High School