David Dey

• Worked closely with network administrators and server engineers to deliver quality service.
• Analyzed user-generated trouble tickets to determine causes of problems and took appropriate action for resolution.
• Diagnosed and resolved complex integrated customer issues for implementation, add-on, maintenance and support of voice, data, VoIP, and CTI applications.
• Installed wiring, cabling and networking hardware on customer premises.
• Reduced response time for service calls by effectively
• prioritizing tasks and managing workload.
• Performed periodic system upgrades and maintenance to meet industry standards.
• Streamlined processes within the technical support team, resulting in increased productivity and improved customer experience.
• Read blueprints and schematics to correctly place equipment.
• Troubleshot complex telecommunications issues, providing effective solutions that minimized disruptions for customers.
• Conducted regular inspections of telecommunications systems to identify and repair any potential issues.
• Conducted regular preventative maintenance on telecom systems, reducing the frequency of unplanned outages and improving system reliability.
• Performed preventive maintenance of telecommunications equipment.
• Coordinated installation of new users and relocations of existing users.
• Monitored and performed maintenance on telecommunications systems to facilitate optimal performance.
• Stayed current with industry trends and emerging technologies, ensuring the ability to provide relevant recommendations to clients regarding system improvements or upgrades.
• Consistently met deadlines for installations, contributing to overall team success and positive client relations.
• Skilled at working independently and collaboratively in a team environment.
• Self-motivated, with a strong sense of personal responsibility.
• Provided professional services and support in a dynamic work environment.
• Learned and adapted quickly to new technology and software applications.
• Paid attention to detail while completing assignments.
• Worked flexible hours across night, weekend, and holiday shifts.

• Enhanced structural integrity by accurately interpreting blueprints and executing precise steel fitting techniques.
• Followed Operational Safety and Health Administration (OSHA) regulations to promote safe equipment operation and workplace safety.
• Bolstered customer satisfaction by effectively addressing any concerns related to fitment or sizing during fabrication processes.
• Increased overall project efficiency by diligently meeting deadlines and maintaining a high standard of work quality.
• Maximized durability of fabricated structures through proper selection of materials based on design requirements and environmental factors.
• Altered and trimmed existing metal fabrications to meet size and position requirements.
• Complied with safety regulations while operating machinery and tools to protect against injury.

• Conducted periodic inspections of buildings, machinery and equipment.
• Manufactured customer specific hose requirements for industrial applications as well as high performance race requirements.
• Fork lift experience. Load and unload trucks as needed.

Manufactured MK46 torpedoes and ASROC missiles for surface and air launch anti submarine weapons. Small arms training, Large fork lift experience moving live weapons.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Organized and detail-oriented with a strong work ethic.
• Proven ability to learn quickly and adapt to new situations.