David Dickerson
Bloomfield,KY
Summary
Remote System Programmer and field technician, offering 11 years of security and network system experience with attentive customer service. Reviewing and understanding technical documentation and using manufacturer training to customize projects for specific customer needs. Assisted customers and technicians in repair, installation and troubleshooting systems for proper operation.
Overview
11
11
years of professional experience
Work History
Remote System Programmer
Brinks Home Security/ Select Security
08.2020 - Current
- Set up processes and communication channels to exchange data automatically between devices and control systems.
- Programmed operating system to support virtual storage and run applications for multiple locations.
- Updated equipment firmware to improve service and comply with company standards.
- Collected and analyzed performance and capacity data to assess and prevent problems.
- Analyzed customer needs, job scope and technical documentation to plan and execute high-quality jobs.
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability, and performance.
- Collaborated with other developers to refine software design and implementation.
- Wrote and maintained technical documentation for software applications.
- Created databases, data entry systems, web forms, and other applications for diverse uses.
- Implemented encryption, authentication and additional security measures, safeguarding systems.
Installation and Service Technician
Bardstown Alarm/ Select Security
04.2014 - 08.2020
- Evaluated equipment to determine if it needed to be repaired or replaced.
- Maintained updated knowledge of all equipment, products, and services to properly educate customers.
- Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Installed and configured new equipment and systems according to company standards.
- Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
- Liaised with internal departments to optimize productivity and efficiency.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
- Managed maintenance activities, supervised staff, and inspected equipment.
- Tested systems, noting issues and completing preventive maintenance.
Education
Associate of Science - AS - Network engineering
Southwest Florida College
02.2002
Skills
- Silent Knight and Notifier Fire systems, RBH, Brivo, DMP, Netstar Access control, Napco, Honeywell, Bosch, and Alarmcom intrusion and access system Open Eye, Hik-vision, Speco, Watchdog, Alarmcom, and other video systems
- Remote app and programming software expertise in all above listed technologies
- Residential and commercial automation systems
- Device installation
- Network security
- System design
- Installation, repair, maintenance, programming, and support of all above systems
Timeline
Remote System Programmer
Brinks Home Security/ Select Security
08.2020 - Current
Installation and Service Technician
Bardstown Alarm/ Select Security
04.2014 - 08.2020
Associate of Science - AS - Network engineering
Southwest Florida College
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