Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Wesley Jones

Gwynn Oak,MD

Summary

Hardworking Service Technician skilled at diagnostics and repairs. Proactive and communicative with strong background in cultivating client satisfaction and loyalty. Well-versed in composing service reports to detail completed work. Dependable Service Technician skilled at building client loyalty and maintaining service standards. Highly trained in repair work and maintenance tasks. Diagnoses issues quickly to determine appropriate solutions. Proficient Service Technician bringing 38 years of experience and expertise in troubleshooting issues and diagnosing problems. Performs work specified on repair order in accordance with company standards. Flexible hard worker ready to learn and contribute to team success. I am Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Overview

37
37
years of professional experience
1
1
Certification

Work History

Field Service Technician

Strat Security Services
02.2022 - Current
  • Performed annual and preventive system service maintenance
  • Diagnosed and repaired mechanical issues according to industry standards
  • Explained and demonstrated equipment operations to customer
  • Performed on-site installation, routine maintenance and minor repairs to systems
  • Documented repair methods and maintenance processes to improve support analysis
  • Drove and maintained company vehicle, keeping in peak condition
  • Wrote detailed service reports describing work completed, issues and recommendations
  • Reviewed blueprints and manuals to repair and restore optimal functionality
  • Analyzed equipment data to isolate and diagnose faults
  • Perform service and maintenance on Burglar alarms, Fire alarms, card access and elevator recall service
  • Perform burglar alarm,fire alarm and Elevator inspections as required
  • Experience on Vista, Dsc, Radionics, Dmp, Bousch, IQ panel, Brivo, ITI, Edwards, Firelite, Silent Knight, Potter, Inovonics,Aiphone, Notifier, Starlink, Edwards EST, Telguard and Honeywell Fire .

Lead Service Technician

ADT Security Services
11.1987 - 01.2022
  • Instructed customers on device's proper use and maintenance
  • Delivered exceptional level of service to each customer by listening to concerns and answering questions
  • Provided effective demonstrations of alarm systems so that customers understood how to use each feature
  • Remained familiar with common equipment software installations such as Silent Knight, Firelite, Honeywell Vista and Altronix Fire
  • Inputted information from customer calls and onsite service visits into company's system using getag laptop
  • Installed, tested and serviced alarm systems, ensuring that they functioned correctly
  • Programmed and installed conventional and networked alarm monitors for fire, security and water
  • Performed regular inspections to ensure alarm systems and equipment worked according to specifications
  • Restored malfunctioning devices to original functionality and replaced as necessary
  • Achieved proper alarm operation by testing hardware, connections and signals
  • Managed physical connections of Cat5 and coaxial cable, RJ45 clips and multimeter db, meter and phone butt sets
  • Demonstrated hands-on technical and mechanical skills, as well as experience with handling electronic devices and handhelds, among them desktops, workstations, iPad and iPhone

Education

Communications,Electronics Degree - Computer, Electronics, Communication

Arundel Institute of Technology
Baltimore, Maryland

High School Diploma -

Baltimore Polytechnic Institute
Baltimore, MD
06.1978

Skills

  • Service ticket accuracy
  • Diagnostics expertise
  • Hand tool expertise
  • Power tool mastery
  • Preventive maintenance
  • Troubleshooting skills
  • Project oversight
  • Client relationship management
  • Electrical understanding
  • Burglar and fire alarm controls
  • Knowledge of Honeywell
  • Knowledge of ITI
  • Knowledge of Silent Knight
  • Knowledge of Vista 128
  • Knowledge of Discovery
  • Knowledge of DSC
  • Knowledge of Moose
  • Knowledge of First Alert
  • Knowledge of 2GIG
  • Knowledge of IQ Control
  • Brivo card access
  • Firelite
  • DMP
  • Radionics controls
  • Potter devices
  • Gate valves
  • Alarmcom communications
  • Doorlocks
  • Zwave
  • Wifi

Certification

  • OSHA Safety Certification - Occupational Safety and Health Administration.
  • Fire Alarm Systems Certification – National Institute for Certification in Engineering Technologies.

Timeline

Field Service Technician

Strat Security Services
02.2022 - Current

Lead Service Technician

ADT Security Services
11.1987 - 01.2022

High School Diploma -

Baltimore Polytechnic Institute

Communications,Electronics Degree - Computer, Electronics, Communication

Arundel Institute of Technology

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