Summary
Overview
Work History
Education
Skills
Timeline
BusinessAnalyst

Michael Jones

Blue Springs,MO

Summary

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference. seeking management and supervisory position in property maintainance.

Overview

17
17
years of professional experience

Work History

Field Service Technician

hobart service
Lenexa, KS
07.2022 - 08.2024
  • Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components. Including restaurant equipment and ware wash systems.
  • Diagnosed problems using advanced diagnostic tools such as multimeters, oscilloscopes.
  • Performed troubleshooting on electronic circuits and systems.
  • Completed all necessary paperwork for service calls in a timely manner.

Senior Service Technician / Trainer

Asurion
Kansas City, MO
04.2021 - 06.2022
  • Resolved escalated customer complaints regarding services rendered by junior technicians.
  • Served as a mentor for junior technicians, providing guidance on job-related matters.
  • Trained new team members on service processes to increase productivity.
  • Maintained certifications and completed training on systems and components.
  • Traveled to customer locations to complete work for pre-set appointments.
  • Set up and operated mechanical and manual tools and equipment.

Senior Appliance Repairman/H.V.A.C Technician

cates heating and cooling
Lenexa , KS
10.2019 - 12.2020
  • Performed troubleshooting and repair of equipment in accordance with manufacturer specifications.
  • Diagnosed problems using test equipment such as multimeters, oscilloscopes, signal generators, power supplies.
  • Replaced defective components or parts as needed.
  • Maintained records of repairs, calibrations, and tests performed on equipment.
  • Conducted preventive maintenance procedures according to established schedules.
  • Followed safety practices to safeguard against injury and damage to property.

Service Technician

factory direct appliances
Lee's Summit, MO
04.2007 - 09.2019
  • Performed onsite repair of equipment at customer locations.
  • Adhered to quality assurance procedures during every stage of the service process.
  • Conducted service appointments to diagnose and fix problems.
  • Repaired faulty components such as motors, pumps, valves, switches.
  • Troubleshot electrical circuits using schematics and diagrams.

Education

Small And Large Ware Wash Systems

Illinois Tool Works
Troy, OH
02-2023

Electrical Terms And Schematics Training

Illinous Tool Works
Troy, OH
10-2022

Associate of Applied Science -

Brevard Community College
Palm Bay, FL
03-1996

Skills

  • Technical Troubleshooting
  • Work Order Management
  • Electrical Troubleshooting
  • Emergency Response
  • Equipment Inspection
  • Tool management
  • Appliance Repair
  • Skilled Maintenance and Repair
  • Team building
  • HVAC Systems
  • Customer Service
  • Work Documentation
  • Operating Test Equipment
  • Safety Procedures Adherence
  • Attention to Detail
  • Hand tools proficiency
  • Document Management
  • Service ticket accuracy
  • Scheduling and Coordination
  • Professional and Courteous
  • Rapport Building

Timeline

Field Service Technician

hobart service
07.2022 - 08.2024

Senior Service Technician / Trainer

Asurion
04.2021 - 06.2022

Senior Appliance Repairman/H.V.A.C Technician

cates heating and cooling
10.2019 - 12.2020

Service Technician

factory direct appliances
04.2007 - 09.2019

Small And Large Ware Wash Systems

Illinois Tool Works

Electrical Terms And Schematics Training

Illinous Tool Works

Associate of Applied Science -

Brevard Community College

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Michael Jones