Summary
Overview
Work History
Education
Skills
Timeline
Generic

Spencer Fillhart

Ivor,VA

Summary

Hardworking professional bringing 25+ years of experience performing diverse maintenance and repair duties. Dedicated to maintaining optimal equipment functionality and safety by managing routine and complex equipment and facility matters. Strong knowledge of hand and power tool operation and safety measures.

Overview

11
11
years of professional experience

Work History

Field Service Technician

Patterson Dental
08.2019 - Current
  • Maintained accurate records of service calls and customer interactions for training and accountability purposes.
  • Replaced faulty components on computer systems and performed preventive maintenance to secure smooth operations.
  • Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
  • Wrote and revised maintenance procedures.
  • Streamlined processes for troubleshooting, resulting in faster resolution times and improved customer experiences.
  • Adhered to safety protocols and policies to reduce workplace hazards.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Explained diagnostic findings to customers and outlined repair or service options.
  • Maintained detailed records of service calls, enabling better tracking of recurring issues and proactive solutions implementation.
  • Evaluated systems according to predetermined checklist and noted issues.
  • Liaised with internal departments to optimize productivity and efficiency.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Responded to customer inquiries quickly and professionally to increase satisfaction.
  • Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
  • Increased customer satisfaction by providing timely and efficient service for various technical issues.
  • Worked with diverse types of weather and ground conditions.
  • Responded to problems reported by customers by troubleshooting and resolving hardware and software issues.
  • Enhanced client retention through exceptional communication skills and commitment to addressing concerns promptly.
  • Collaborated with team members to complete complex installations, ensuring seamless integration of new systems.
  • Stayed up-to-date on industry advancements through continuous learning initiatives, enhancing overall skillset and expertise.
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Demonstrated to customers proper methods for operating equipment after it had been installed.
  • Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
  • Maintained strong focus on safety and efficiency to provide comprehensive support to personnel performing skilled repairs.
  • Tested systems, noting issues and completing preventive maintenance.
  • Discussed and recommended service options with customers and explained costs involved.
  • Researched and implemented new technologies and equipment.
  • Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
  • Streamlined service processes, documenting repair procedures and creating comprehensive reports for each job completed.
  • Improved equipment uptime by conducting regular preventive maintenance and timely repairs.
  • Reviewed aspects of job upon completion to alleviate equipment failure and prevent callbacks.
  • Contributed to revenue growth by identifying sales opportunities during site visits, promoting additional products or services that align with customer requirements.
  • Established positive customer relationships by providing punctual, cost-effective solutions.
  • Minimized operational costs through efficient inventory management of spare parts and tools needed for field service activities.
  • Maximized operational efficiency by consistently meeting deadlines and maintaining high level of productivity while adhering to safety guidelines.
  • Followed safety procedures to avoid injuries in field.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Operated hand tools and power equipment according to company safety procedures.
  • Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
  • Developed and implemented customized service plans to meet customer needs.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Expedited problem resolution by effectively liaising between key stakeholders including customers, management, engineering staff, and suppliers.
  • Assisted in development of departmental goals aligned with company objectives while maintaining focus on safety protocols.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Increased customer satisfaction by providing prompt and efficient on-site support for technical issues.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Attended many workshops and team meetings to maximize technical knowledge.
  • Strengthened relationships with customers by understanding their needs and delivering tailored solutions that exceeded expectations.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Maintained company field response vehicle stocked with repair and replacement parts.
  • Ensured compliance with regulatory standards through meticulous record keeping of maintenance logs, inspection reports, and warranty information.
  • Reduced downtime with proactive identification of potential issues during regular site visits and routine inspections.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Maintained high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Proven ability to learn quickly and adapt to new situations.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Strengthened communication skills through regular interactions with others.
  • Cultivated interpersonal skills by building positive relationships with others.
  • Applied effective time management techniques to meet tight deadlines.
  • Self-motivated, with strong sense of personal responsibility.
  • Worked well in team setting, providing support and guidance.
  • Gained strong leadership skills by managing projects from start to finish.
  • Identified issues, analyzed information and provided solutions to problems.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with strong work ethic.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Developed strong communication and organizational skills through working on group projects.
  • Provided professional services and support in dynamic work environment.
  • Skilled at working independently and collaboratively in team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.

Facilities Maintenance

KEURIG GREEN MOUNTAIN
04.2013 - 08.2019
  • Organized and detail-oriented with strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Developed strong organizational and communication skills through coursework and volunteer activities.
  • Passionate about learning and committed to continual improvement.
  • Provided professional services and support in a dynamic work environment.
  • Applied effective time management techniques to meet tight deadlines.
  • Identified issues, analyzed information and provided solutions to problems.
  • Acted as team leader in group projects, delegating tasks and providing feedback.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Demonstrated high level of initiative and creativity while tackling difficult tasks.
  • Strengthened communication skills through regular interactions with others.
  • Proven ability to learn quickly and adapt to new situations.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Paid attention to detail while completing assignments.
  • Self-motivated, with strong sense of personal responsibility.
  • Maintain and repair all air conditioning and heating units to include all cooling units on coffee packing machines and coffee grinders.
  • Maintain and repair paper take away system which is connected and responsible for all extra filter paper for packing machines.
  • Responsible for inspections and upkeep of all fire extinguishers and fire control systems to include fire hydrants, PIV's and risers.
  • Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.

Field Service Technician

ANCHOR CANTEEN
Feb - 11.2008
  • Diagnosed and repaired problems with electrical and mechanical systems.
  • Interpreted equipment diagrams and blueprints to fully understand mechanical and electrical systems in need of service.
  • Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
  • Tested systems, noting issues and completing preventive maintenance.
  • Followed safety procedures to avoid injuries in field.
  • Installed new equipment and explained operation and routine maintenance protocols to customers.
  • Managed on-site and off-site installation, repair, maintenance, and test tasks.
  • Optimized equipment functionality by performing routine calibration and adjustments to meet manufacturer specifications.
  • Responded quickly to emergency maintenance requests for timely on-call support.
  • Followed established procedures for inspection of belts, drives and motors, performing needed maintenance.
  • Enhanced system performance through troubleshooting, diagnosing, and repairing complex electronic and mechanical systems.
  • Facilitated smooth installations, ensuring proper setup and configuration of new equipment at customer sites.
  • Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical, and electrical systems.
  • Attended multiple workshops and team meetings to maximize technical knowledge.
  • Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
  • Ensured compliance with regulatory standards through meticulous record keeping of maintenance logs, inspection reports, and warranty information.
  • Reviewed technical documentation to complete equipment maintenance and repair.
  • Maintained high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
  • Inspected, evaluated and calibrated electrical and mechanical systems and components.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Strengthened communication skills through regular interactions with others.
  • Self-motivated, with strong sense of personal responsibility.
  • Worked well in team setting, providing support and guidance.
  • Identified issues, analyzed information and provided solutions to problems.
  • Organized and detail-oriented with strong work ethic.
  • Participated in team projects, demonstrating ability to work collaboratively and effectively.
  • Provided professional services and support in dynamic work environment.
  • Skilled at working independently and collaboratively in team environment.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Continuously expanded knowledge base through ongoing training and certification programs, staying current with industry advancements.
  • Reconditioned and tested vending machines including Coke, Pepsi, Dollar changers, Snacks and Ice Cream Dispensers.
  • Repaired and installed coffee units, Espresso machines and water coolers for OCS Department.
  • In charge of ordering and receiving all parts and water fittings/filters for OCS install.

Education

No Degree - Multiple Course Studies

Keurig Green Mountain
Suffolk, VA
08.2019

Associate of Science - Heating And Refrigeration

Tidewater Community College
Norfolk, VA
05.2007

No Degree - Welding And Business Management

Tidewater Community College
Norfolk, VA
05.2007

Maintenance Course - Water Treatment I & II Course

Navy
VA
08.1997

High School Diploma -

P.D. Pruden Vocational School
Suffolk, VA
06.1992

Skills

  • Workflow Management
  • OSHA Certification
  • System Installation
  • Courteous and Professional
  • Safety Management
  • Component Repairs
  • Relationship Building
  • Hardware Repair
  • Preventive Maintenance
  • System repairs
  • Technical Troubleshooting
  • Technical Support
  • Problem-Solving
  • Equipment Troubleshooting
  • Following safety practices
  • MS Office
  • Feedback
  • Safety assessment
  • Schematic Interpretation
  • Building Maintenance
  • Customer training
  • Calibration Procedures
  • Technical Analysis
  • Repair and Installation
  • Hardware and software installation
  • Equipment Installation
  • Troubleshooting and repair
  • Tool management
  • Quality Assurance Controls
  • Vehicle Maintenance
  • Welding skills
  • Installation and maintenance
  • Basic Welding
  • Electrical Troubleshooting
  • Inventory Management
  • Various equipment installation
  • Diagnostics and troubleshooting
  • Equipment Repair
  • Device Installation
  • Customer Service
  • Diagnostic Testing
  • Customer Relations
  • Positive Attitude
  • Training and mentoring
  • Accountability and Work Ethic
  • Teamwork and Coordination
  • Regulatory Requirements
  • Field Repairs
  • Reading Wiring Diagrams
  • Mechanical Aptitude
  • Service Quality
  • Troubleshooting
  • Time Management
  • PPE use

Timeline

Field Service Technician

Patterson Dental
08.2019 - Current

Facilities Maintenance

KEURIG GREEN MOUNTAIN
04.2013 - 08.2019

Field Service Technician

ANCHOR CANTEEN
Feb - 11.2008

No Degree - Multiple Course Studies

Keurig Green Mountain

Associate of Science - Heating And Refrigeration

Tidewater Community College

No Degree - Welding And Business Management

Tidewater Community College

Maintenance Course - Water Treatment I & II Course

Navy

High School Diploma -

P.D. Pruden Vocational School

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Spencer Fillhart