Steven Weeks
Kansas City,MO
Summary
Driven by a results-focused approach, I excelled at Windtrax by leveraging my strong problem-solving and team coordination skills, significantly enhancing service quality and efficiency. My background includes mastering technical troubleshooting and fostering positive client relationships, contributing to a marked improvement in customer satisfaction and operational productivity.
Overview
17
17
years of professional experience
Work History
Field Service Technician
Windtrax
12.2023 - Current
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Operations Manager
Branson Wash Co
Branson, MO
04.2019 - 12.2023
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Developed and maintained relationships with external vendors and suppliers.
- Enhanced customer satisfaction by establishing clear communication channels and addressing concerns promptly.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analyzed and reported on key performance metrics to senior management.
- Oversaw facility maintenance, ensuring optimal functionality of equipment and infrastructure at all times.
- Facilitated smooth collaboration between departments through clear communication channels.
Bell Attendant
Hilton
Branson, MO
01.2016 - 10.2018
- Collaborated with front desk staff to ensure seamless communication regarding guest needs and preferences.
- Improved overall guest satisfaction by providing personalized recommendations for local attractions, dining options, and events.
- Supported event set-up and tear-down efforts as needed, contributing to successful functions held at the hotel.
- Contributed to hotel safety standards by reporting any suspicious activity or security concerns to management immediately.
Manufacturing Technician
GlobiTech
Sherman, TX
03.2014 - 12.2016
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
- Made sure that products were produced on time and are of good quality.
- Increased overall productivity by training new technicians and providing ongoing support to team members.
- Assembled and tested parts and components to meet safety and performance standards.
Manufacturing Technician
Texas Instruments
Sherman, TX
02.2012 - 03.2014
- Maintained a safe work environment by enforcing safety protocols and conducting routine inspections.
- Troubleshot equipment issues, minimizing downtime and keeping production on track to meet deadlines.
- Made sure that products were produced on time and are of good quality.
- Increased overall productivity by training new technicians and providing ongoing support to team members.
Geek Squad
Best Buy
Sherman, TX
03.2009 - 03.2010
- Streamlined project workflows by identifying inefficiencies and implementing effective solutions for increased productivity.
- Completed mission requirements assigned by squad leaders with minimal direction.
- Coordinated regular performance reviews, offering constructive criticism and recognizing outstanding achievements among squad members.
- Cultivated a culture of accountability within the squad, promoting responsibility ownership for individual actions and decisions.
- Maintained high standards of quality control by regularly reviewing work output and providing actionable feedback for continuous improvement.
Technician
Batts AVL
Denison, TX
03.2008 - 09.2008
- Completed complex repairs quickly by leveraging strong diagnostic skills and attention to detail.
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
Education
High School Diploma -
Sherman High School
Sherman, TXSkills
- Problem-Solving
- Troubleshooting and repair
- Positive Attitude
- Field Repairs
- Customer Service
- Preventive Maintenance
- Technical Troubleshooting
- Teamwork and Coordination
- Mechanical Aptitude
- Training and mentoring
- Customer training
- Inventory Management
- Valid Driver's License
- Technical Support
- Power Tools Operation
- Repair and Installation
- Courteous and Professional
- Heavy Lifting
- Installation and maintenance
- Hardware and software installation
- Electrical Troubleshooting
- Schematic Interpretation
- Service Quality
- Route Planning
- Multimeter usage
- Fault diagnosis
- Equipment Inspection
- Safety assessment
- Technical Analysis
- Diagnostic Testing
- Equipment Repair
- Tool management
- Accountability and Work Ethic
- Relationship Building
- Vehicle Maintenance
- Work Orders
- System Installation
- Timely Reports Completion
- Work Order Management
- Electrical Systems
- MS Office
- Network Connectivity
- Workflow Management
- Issue Escalation
- Quality Assurance Testing
- Calibration Procedures
- Project Management
- Device Installation
- Reading Wiring Diagrams
- Multiple Priorities Management
- Power Tools
- Team Supervision
- Software configuration
- Field production
- Data Collection
- Hardware Repair
- Proficient in Software
Timeline
Field Service Technician
Windtrax
12.2023 - Current
Operations Manager
Branson Wash Co
04.2019 - 12.2023
Bell Attendant
Hilton
01.2016 - 10.2018
Manufacturing Technician
GlobiTech
03.2014 - 12.2016
Manufacturing Technician
Texas Instruments
02.2012 - 03.2014
Geek Squad
Best Buy
03.2009 - 03.2010
Technician
Batts AVL
03.2008 - 09.2008
High School Diploma -
Sherman High School