Summary
Overview
Work History
Education
Skills
Websites
Certification
Timeline
Generic

David DiGiulio

IT Professional
Clayton,NC

Summary

Skilled Network Technician Adept at rapidly and expertly addressing network faults for quick recoveries. Proponent of comprehensive preventive maintenance plans to prevent hardware and software faults. Ready to minimize disruptive technical issues and instantly respond to unforeseen networking faults.


Overview

25
25
years of professional experience
1
1
year of post-secondary education
1
1
Certification

Work History

NOC Technician II

Bandwidth
Raleigh, NC
12.2019 - Current
  • Diagnosed and resolved Tier 1 and Tier 2 issues across LAN/WAN, firewalls, switches, and routers using tools like Sigma, DataDog, and Wireshark.
  • Utilized remote management tools (e.g., SSH, VPN) to troubleshoot and administer network devices and servers in multiple data centers.
  • Collaborated with engineering and support teams to escalate and resolve complex incidents.
  • Assisted in network troubleshooting and implemented new network equipment.
  • Monitored and maintained enterprise network infrastructure, ensuring 24/7 uptime and quick response to network alerts and outages.
  • Provided 24/7 on-call support as part of a rotating schedule, maintaining high SLA compliance and customer satisfaction.
  • Assisted in onboarding and training junior NOC staff, improving team knowledge and operational efficiency.
  • Reduced downtime for clients by providing timely resolution of technical problems.
  • Enhanced network performance by monitoring and troubleshooting system issues and outages.
  • Assisted in the development of standard operating procedures for NOC processes, contributing to streamlined workflow management.

Technical Controller

United States Marine Corps.
Camp LeJeune, North Carolina
07.2000 - 12.2019
  • Built, supervised and maintained a Network Operations Center (NOC) operating 24/7/365 in support of 20,000 users providing them with data services. Provided expert technical advice and analysis to supervisors concerning maintenance, reliability and cost efficiency of all equipment utilized in the NOC. Troubleshot and repaired routers, switches, satellite communication equipment and servers. Provided over the phone and on-site support to all agencies and organizations supported by the NOC.
  • Supervised a Network Operations Center (NOC) environment consisting of networking, telephony and satellite transmission equipment belonging to all branches of the DOD. Directly engaged in the configuration, troubleshooting and maintenance of equipment utilized at a joint command for the integration of equipment providing interoperability testing between the Marine Corps, Army, Air Force, Navy and other external government agencies.
  • Installed, operated, and maintained a Technical Control Facility (TCF) consisting of multiplexing equipment, networking equipment, telephony equipment and satellite terminals primarily operating in AEHF, KU, KA, and X bands. Trained to maintain trunks and circuits and troubleshoot all equipment that traversed the TCF to integrate these systems into communications networks and enable command and control.

Education

Bachelor of Science - Biblical & Theological Studies

Liberty University
Lynchburg, VA
01.2024 - Current

Skills

Windows

Linux

MacOS

TCP/IP

DNS

DHCP

VPN

Firewall

VMware

Red Hat Enterprise Linux

Service Now

Jira

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Certification

Certified Wireless Network Administrator (CWNA)

Timeline

Bachelor of Science - Biblical & Theological Studies

Liberty University
01.2024 - Current

NOC Technician II

Bandwidth
12.2019 - Current

Technical Controller

United States Marine Corps.
07.2000 - 12.2019

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