Evan Weikel
Carlisle,PA
Summary
Results-driven NOC Technician II with 1 year of experience maintaining network performance, resolving system incidents, and optimizing infrastructure reliability. Experienced in network monitoring, server and router reconfiguration, RAID management, and troubleshooting via Cisco CLI and ServiceNow. Pursuing a degree in IT (network focus) while actively working toward CCNA and Linux+ certifications. Proven ability to lead team communication, train peers, and manage multiple projects under tight deadlines.
Overview
1
1
year of professional experience
Work History
NOC Technician II
LM
Harrisburg, Pennsylvania
08.2024 - 09.2025
- Troubleshot network and system issues via ServiceNow, coordinating escalations to ensure rapid resolution, and minimize service disruptions.
- Served as the primary point of contact with service partners, vendors, and customers, ensuring clear communication and efficient issue resolution.
- Identified and escalated critical alarms in TelsaSoft, preventing service disruptions across multiple cell sites.
- Mentored colleagues on RAN architecture and operations, fostering a consistent understanding and application across the team.
- Utilized Cacti to monitor and analyze network performance, identifying trends, and resolving issues before escalation.
- Trained and guided team members on vendor and customer communication protocols, enabling seamless coverage in their absence, and improving overall workflow efficiency.
- Configured and maintained RAID arrays on servers, optimizing storage performance, redundancy, and uptime.
- Reconfigured servers and routers for upgrades, migrations, and troubleshooting, minimizing downtime, and improving network efficiency.
- Performed IREG testing to validate network performance and reliability, identifying issues proactively, and ensuring system stability.
Education
Associate of Science - Information Technology – Network Focus
Pennsylvania State University
Harrisburg, PA09-2026
Skills
- Network Troubleshooting
- MS Office proficiency
- Cisco Routing
- Linux CLI
- ServiceNow
- Data center management
- SQL coding
- Python automation
Timeline
NOC Technician II
LM
08.2024 - 09.2025
Associate of Science - Information Technology – Network Focus
Pennsylvania State University