David DiNezza
La Vergne,TN
Overview
11
11
years of professional experience
1
1
Certificate
Work History
Manager in Training/Interim General Manager
Casa De Montecristo
Nashville, TN
12.2025 - Current
- Led staff training programs to enhance product knowledge and customer service skills.
- Streamlined operational processes, improving efficiency in inventory management and order fulfillment.
- Developed promotional strategies to increase customer engagement and drive sales growth.
- Analyzed sales data to identify trends, guiding decision-making for merchandising and stock levels.
- Collaborated with vendors to negotiate favorable terms, enhancing supply chain effectiveness.
- Oversaw team performance, providing coaching and feedback to improve service quality and productivity.
- Implemented customer feedback mechanisms, leading to improved satisfaction and retention rates.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Leveraged data and analytics to make informed decisions and drive business improvements.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Led daily operations to enhance customer satisfaction and improve service quality.
- Trained and mentored staff on operational procedures, fostering a collaborative team environment.
- Analyzed sales data to identify trends, optimizing product offerings based on customer preferences.
- Coordinated special events and promotions, enhancing customer engagement and loyalty programs.
Concierge Agent
JR Cigars
Remote
03.2025 - 11.2026
- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated logistics for special events, ensuring seamless execution and guest satisfaction.
- Maintained in-depth knowledge of products to offer personalized recommendations to clients.
- Developed strong relationships with customers, fostering loyalty and repeat business.
Loss Prevention Specialist
Walmart
Knoxville, TN
11.2024 - 03.2025
- Implemented surveillance measures to enhance loss prevention and ensure store security.
- Generated comprehensive reports documenting each apprehension.
- Executed comprehensive investigations into internal theft and misconduct incidents.
- Established and maintained general security protocols to safeguard store assets.
- Led store safety team, conducting weekly safety briefings to enhance workplace safety awareness.
- Facilitated training sessions and knowledge updates for associates across multiple departments.
Customer Service Representative
Smith & Wesson
Maryville, TN
03.2024 - 03.2025
- Resolved customer inquiries efficiently through phone, email, and chat support.
- Coordinated with cross-functional teams to address product issues and enhance service delivery.
- Trained new staff on customer service protocols and system navigation for improved performance.
- Implemented feedback mechanisms to gather customer insights, driving continuous improvement initiatives.
Certified Retail Tobacconist
SMOKY'S TOBACCO
Knoxville, Tennessee
05.2021 - 03.2024
- Delivered exceptional customer service to guests through diverse communication channels.
- Delivered comprehensive product education to enhance customer understanding and satisfaction.
- Cultivated and sustained collaborative relationships with sales representatives and vendors of assigned companies.
- Ensured accurate inventory levels to support operational efficiency.
- Managed procurement of products to support operational efficiency and meet customer demand.
- Led the creation of promotional strategies for month-long sales initiatives. Collaborated with sales representatives to coordinate successful in-store events.
- Developed and executed social media strategies to support in-store marketing initiatives and drive customer engagement.
Asset Protection Team Leader
TARGET
Knoxville, TN
10.2021 - 02.2022
- Implemented surveillance measures to enhance loss prevention and ensure store security.
- Generated comprehensive reports documenting each apprehension.
- Executed comprehensive investigations into internal theft and misconduct incidents.
- Established and maintained general security protocols to safeguard store assets.
- Led store safety team, conducting weekly safety briefings to enhance workplace safety awareness.
- Facilitated training sessions and knowledge updates for associates across multiple departments.
Certified Retail Tobacconist
BUFFALO CIGARS
Buffalo, New York
01.2021 - 04.2021
- Delivered exceptional customer service to guests through diverse communication channels.
- Delivered comprehensive product education to enhance customer understanding and satisfaction.
- Cultivated and sustained collaborative relationships with sales representatives and vendors of assigned companies.
- Ensured accurate inventory levels to support operational efficiency.
- Managed procurement of products to support operational efficiency and meet customer demand.
- Led the creation of promotional strategies for month-long sales initiatives. Collaborated with sales representatives to coordinate successful in-store events.
- Developed and executed social media strategies to support in-store marketing initiatives and drive customer engagement.
Varsity/Head Wrestling Coach
KENTON SCHOOL DISTRICT
Tonawanda, NY
09.2015 - 09.2016
- Responsible for the supervision and development of Student Athletes, Grades 8-12.
- Compile detailed reports of seasonal expectations, practice templates and analytic stats.
- Organize, construct and execute a successful weekend tournament comprised of 20+ teams
- Responsible for maintaining proper academic expectations in accordance with New York State.
- Responsible for inventory and ordering of all equipment while operating within a given budget.
Education
AS - Communications & Media Arts
Erie County Community College
Buffalo, NY12-2020
AS - Theatre Arts
Niagara County Community College
Sanborn, NY01-2007
Advanced Regents Diploma - undefined
Kenmore East Senior High School
Town of Tonawanda, NY01-2005
Skills
Manage tasks professionally in dynamic environments, both independently and collaboratively
Cultivate a strong work ethic and time management strategies to optimize productivity
Led problem-solving efforts to address challenges and improve team performance
Exhibits leadership qualities by mentoring team members and fostering a positive work culture
Leverages advanced computer skills in Microsoft Office and Google applications to streamline workflows
Developed content on online platforms such as WordPress, Tempest and various social media platforms
Enhanced IT capabilities through Google certifications, driving technological improvements
Utilized Adobe Cloud editing programs to produce high-quality content
Certification
- NYS Security Guard – ID:10013084676
- Certified Retail Tobacconist. TobacconistUniversity.org
- Google Technical Support Fundamentals: September 2023
Timeline
Manager in Training/Interim General Manager
Casa De Montecristo
12.2025 - Current
Concierge Agent
JR Cigars
03.2025 - 11.2026
Loss Prevention Specialist
Walmart
11.2024 - 03.2025
Customer Service Representative
Smith & Wesson
03.2024 - 03.2025
Asset Protection Team Leader
TARGET
10.2021 - 02.2022
Certified Retail Tobacconist
SMOKY'S TOBACCO
05.2021 - 03.2024
Certified Retail Tobacconist
BUFFALO CIGARS
01.2021 - 04.2021
Varsity/Head Wrestling Coach
KENTON SCHOOL DISTRICT
09.2015 - 09.2016
AS - Theatre Arts
Niagara County Community College
Advanced Regents Diploma - undefined
Kenmore East Senior High School
AS - Communications & Media Arts
Erie County Community College