Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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David Dolores Garcia

Castle Rock,WA

Summary

Proven leader and efficient problem-solver, adept in customer relations and inventory monitoring, enhanced Target's guest experience through effective management and policy adherence. Fluent in Spanish, excels in stress tolerance and detail orientation, significantly improving team productivity and service standards at Dutch Bros and Cowlitz Black Bears.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Guest Advocate

Target
03.2024 - Current
  • Handled returns and exchanges professionally, maintaining positive relationships with guests while adhering to company policies.
  • Assisted coworkers when needed in various departments in order to maintain smooth functioning of the store.
  • Optimized store operations by assisting with opening or closing procedures as needed.

Barista

Dutch Bros
08.2023 - 03.2024
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Operated espresso machines and commercial coffee brewers to create beverages.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.

Customer Service Manager

Cowlitz Black Bears
08.2021 - 08.2023
  • Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
  • Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
  • Implemented quality control measures to maintain high standards of service across all touchpoints within the organization.

Education

Associate of Applied Science - Accounting And Finance

Clark College
Vancouver, WA

High School Diploma -

Castle Rock High School
Castle Rock, WA
06.2023

Skills

  • Fluent in Spanish
  • Payment Processing
  • Money handling abilities
  • Inventory Monitoring
  • Data Entry
  • Customer Relations
  • Management
  • Stress Tolerance
  • Complaint Handling
  • Detail Oriented
  • Computer Skills

Certification

Seal of Biliteracy in Spanish

Languages

Spanish
Native or Bilingual

Timeline

Guest Advocate

Target
03.2024 - Current

Barista

Dutch Bros
08.2023 - 03.2024

Customer Service Manager

Cowlitz Black Bears
08.2021 - 08.2023

Associate of Applied Science - Accounting And Finance

Clark College

High School Diploma -

Castle Rock High School
David Dolores Garcia