Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hugo De La Torre

Alamo,TX

Summary

Self-motivate highly experienced in guest services. Pleasant personality coupled with talents in customer relations, recordkeeping and problem-solving. Outgoing when greeting and communicating with others to maintain positive atmosphere. Reliable and enthusiastic with experience in reception, concierge and customer service areas. Skilled in customer engagement, problem resolution and various software operations. Known for remaining poised and calm in busy environments. My knowledge in sales has driven me to be more ambitious and deliver accomplishing results.

Overview

3
3
years of professional experience

Work History

Guest Advocate

Target
McAllen, Texas
06.2022 - Current
  • Greeted customers and provided assistance to ensure a positive shopping experience.
  • Assisted with returns, exchanges, and refunds in accordance with company policy.
  • Provided product knowledge to customers on the features and benefits of products.
  • Maintained an organized workspace while stocking merchandise.
  • Performed cashier duties such as processing payments, returns, and exchanges accurately.
  • Verified age requirements for purchases of restricted items including tobacco, alcohol, lottery tickets.
  • Resolved customer complaints in a professional manner.
  • Processed online orders using point-of-sale systems.
  • Maintained up-to-date knowledge of store promotions and advertised items.
  • Demonstrated strong communication skills when interacting with customers and coworkers.
  • Operated equipment such as scanners and scales to process transactions accurately.
  • Ensured proper compliance with safety regulations.
  • Monitored sales floor activity to identify potential theft or fraud issues.
  • Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.

Sales Representative

Vector Marketing and Cutco Products
McAllen, TX
05.2023 - 11.2023
  • Generated new sales leads through cold calling and networking activities.
  • Developed and maintained relationships with existing clients to ensure customer satisfaction.
  • Organized client visits, presentations, product demonstrations and trade shows.
  • Negotiated pricing contracts with customers to maximize profits.
  • Performed regular follow-ups with prospects to close deals in a timely manner.
  • Maintained strict adherence to established policies and procedures for customer account management.
  • Answered inquiries from prospective customers regarding features of products and services offered.
  • Developed key customer relationships to increase sales.

Canvasser

Cambio Texas
Edinburgh, TX
03.2021 - 06.2022
  • Developed and implemented canvassing strategies to generate support for a political campaign.
  • Educated potential supporters on the candidate's platform and policies.
  • Conducted door-to-door outreach in assigned neighborhoods.
  • Gathered data from constituents regarding their opinions of the candidate.
  • Provided detailed reports of daily activities to campaign managers.
  • Organized phone banks to follow up with previously contacted constituents.
  • Attended meetings with local community members to discuss issues relevant to the campaign.

Education

High School Diploma -

Psja Memorial Early College High School
Alamo, TX
06-2022

Associate of Arts - Interdisciplinary Studies

South Texas College
Mcallen, TX
06-2022

Bachelor of Arts - Business Administration And Management

The University of Texas Rio Grande Valley
Edinburg, TX

Skills

  • Guest Relations
  • Customer Service
  • Flexible Schedule
  • Documentation And Reporting
  • Goal-oriented and ambitious
  • Fluent in Spanish/Enlgish

Languages

English
Full Professional
Spanish
Native/ Bilingual

Timeline

Sales Representative

Vector Marketing and Cutco Products
05.2023 - 11.2023

Guest Advocate

Target
06.2022 - Current

Canvasser

Cambio Texas
03.2021 - 06.2022

High School Diploma -

Psja Memorial Early College High School

Associate of Arts - Interdisciplinary Studies

South Texas College

Bachelor of Arts - Business Administration And Management

The University of Texas Rio Grande Valley

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Hugo De La Torre