Diego Perez
Canoga Park
Summary
Results-driven Guest Advocate with proven expertise in customer service and complaint handling. Committed to enhancing guest relations through effective communication and empathetic engagement. With a high stress tolerance, strong empathetic skills help reach client consensus, facilitate smooth communication, and result in the improvement of the work environment productively.
Overview
5
5
years of professional experience
Work History
Guest Advocate
Target
Pacoima, CA
03.2021 - 03.2026
- Provided exceptional customer service by addressing inquiries and resolving issues efficiently.
- Collaborated with team members to enhance store layout and improve overall shopping experience.
- Assisted in maintaining product availability through effective inventory management practices.
- Conducted regular quality checks on merchandise to ensure compliance with store standards.
- Facilitated smooth communication between departments to optimize workflow and increase productivity.
- Increased guest satisfaction by engaging in friendly conversations and offering personalized recommendations.
Education
High School Diploma -
Learn 4 Life
Panorama City, CA06-2025
Skills
- Guest relations
- Customer service
- Complaint handling
- Guest accommodations
- Guest orientation
- Customer relations
- Attention to detail
- Language proficiency
- Stress tolerance
- Multilingual communication
- Client engagement
- Calm and professional under pressure
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Guest Advocate
Target
03.2021 - 03.2026
High School Diploma -
Learn 4 Life