Summary
Overview
Work History
Education
Skills
Timeline
Generic
David Dominguez

David Dominguez

Maricopa

Summary

Technology professional with extensive experience in system enhancement and alignment of technical solutions with business goals. Demonstrated ability to lead projects from inception to completion, driving organizational growth. Proven track record of delivering results that support strategic objectives.

Overview

10
10
years of professional experience

Work History

Lead System Administrator

Cognizant Technologies Solutions
08.2018 - Current
  • Managed team operations, ensuring effective first-level support through incident handling and service requests.
  • Implemented incident management and request fulfillment processes to enhance efficiency.
  • Resolved technical issues related to mobile devices and system administration, including MS Exchange and Office 365.
  • Conducted root cause analysis of incidents to identify long-term solutions for recurring problems.
  • Maintained phone system Velocity, overseeing administration and operational integrity.
  • Collaborated with teams on project plans for system upgrades, achieving timely completion.
  • Trained junior staff in best practices for system administration, enhancing overall team performance.
  • Streamlined IT operations by automating processes, improving productivity across departments.

Senior system Admin/Engineer

Cognizant
08.2018 - Current
  • Delivered first-level support via call handling and incident resolution.
  • Utilized incident management and request fulfillment processes for effective service delivery.
  • Resolved mobile device technical issues, enhancing user satisfaction.
  • Executed VDI, VMware, and Citrix troubleshooting for improved operational efficiency.
  • Managed account creation and O365 administration tasks to streamline user access.
  • Handled escalation calls while overseeing daily operations with business accounts.
  • Responded to inbound emails, providing comprehensive Application and Software support.
  • Maintained accurate documentation of all actions on accounts to meet project deadlines.

Senior System Administrator

KAR Auction Services Inc.
09.2017 - 06.2018
  • Managed system administration tasks, including MS Office, O365, Active Directory, and Microsoft Exchange for email setup.
  • Provided Tier 1 and 2 support through inbound calls and emails, resolving technical issues efficiently.
  • Utilized remote tools like VPN and Citrix for effective troubleshooting of HP laptops and various devices.
  • Documented all actions on accounts accurately while maintaining compliance with regulatory standards.
  • Maintained strong client relationships through exceptional communication, fostering trust and collaboration.
  • Collaborated on cross-functional teams to ensure timely project management and successful outcomes.
  • Reduced equipment downtime by conducting regular maintenance and thorough troubleshooting tasks.
  • Enhanced product quality through detailed documentation and rigorous testing procedures.

Technical Analyst

Circle K Corporation
06.2017 - 11.2017
  • Handled technical support issues for stores nationwide, ensuring prompt resolution of concerns.
  • Multitasked effectively across multiple screens to manage simultaneous support requests.
  • Utilized remote access tools within Windows environment to troubleshoot and resolve issues.
  • Executed software installations and updates for POS systems to enhance operational efficiency.
  • Implemented EMV POS installations and tested chip readers in devices for compliance.
  • Coordinated with external vendors during system upgrades, maintaining project timelines.
  • Identified and resolved technical issues through detailed analysis, enhancing overall system performance.
  • Applied IT best practices to address challenges and facilitate informed decision-making.

Desktop Support

Honeywell, (RL CANNING)
09.2017 - 10.2017
  • Delivered customized desktop support, increasing user satisfaction through personalized solutions.
  • Streamlined operations with efficient ticketing systems to prioritize tasks effectively.
  • Provided remote desktop support to satellite offices, ensuring uniform service delivery.
  • Troubleshot technical issues using DNS, SCCM for reimaging, and Citrix for remote assistance.
  • Managed password resets and Outlook support, achieving rapid resolution for users.
  • Conducted thorough research and documented actions to maintain precise records.
  • Supported Windows OS environments, including XP and 7, through imaging and migrations.
  • Serviced Android/iOS devices while establishing best practices for desktop support.

IT Service Desk

Brookfield Relocation Services
06.2015 - 10.2016
  • Streamlined IT service desk operations, improving ticket resolution times and user satisfaction.
  • Installed and troubleshot desktop applications in Windows XP and 7 environments.
  • Managed user accounts through Active Directory and performed password resets.
  • Conducted hardware refreshes and repairs, ensuring optimal performance of systems.
  • Provided remote support using VPN and Citrix for desktop and service desk needs.
  • Supported VOIP Cisco and Avaya phone installations, enhancing communication capabilities.
  • Documented IT service desk procedures, facilitating efficient onboarding of new technicians.
  • Collaborated with fellow Desktop Support Technicians to resolve complex technical issues.

Education

Associate of Applied Science - Cyber Security Engeniering

Maricopa Community Colleges, Estrella Mountain Community College
Avondale, AZ
05-2025

Skills

  • Microsoft Office Suite
  • SCCM administration
  • Training and mentoring
  • Incident management
  • Project coordination
  • Performance testing
  • Mobile device management
  • Helpdesk operations
  • Onboarding and offboarding
  • Active Directory management
  • Team building
  • Task prioritization
  • Self-motivation
  • Hardware installation
  • Goal setting
  • Software installation
  • Security protocols

Timeline

Lead System Administrator

Cognizant Technologies Solutions
08.2018 - Current

Senior system Admin/Engineer

Cognizant
08.2018 - Current

Senior System Administrator

KAR Auction Services Inc.
09.2017 - 06.2018

Desktop Support

Honeywell, (RL CANNING)
09.2017 - 10.2017

Technical Analyst

Circle K Corporation
06.2017 - 11.2017

IT Service Desk

Brookfield Relocation Services
06.2015 - 10.2016

Associate of Applied Science - Cyber Security Engeniering

Maricopa Community Colleges, Estrella Mountain Community College

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