David Daniel Duryea
Fresh Meadows,NY
Summary
Dynamic leader with a proven track record at St John's University, enhancing collaborative learning and resolving conflicts with strategic planning and data analysis skills. Excelled in staff management and interpreting financial aid policies, significantly improving student support and administrative efficiency. Expert in fostering academic and financial success among diverse student populations.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Assistant Director/First Year Advisor
St John's University Center for Student Success
04.2022 - Current
- Streamlined communication between teachers, parents, and administrators to foster a collaborative learning environment.
- Implemented effective conflict resolution strategies for resolving issues among faculty members or between students.
- Assisted first year students with programming for their first semester and taught students how to self-register for Spring (second semester) and Fall (third Semester) and how to utilize Degree Works for both University Common Core and Major Courses.
- Did course registration audits and completed AP credit evaluations for students via Microsoft Excel and Banner system.
- Proctored ATB (Ability to Benefit) exam to students who need it to fulfill NY State Financial Aid (TAP) Requirements.
Financial Aid Customer Service Representative
St John's University Customer Call Center
09.2010 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled both English and Spanish telephone and In-Person Inquiries such as Bursar Bill Inquiries, Financial Aid Award packages interpretations, Admission Student Application Document Status Inquiries and Registrar Student Transcript Request Status Inquiries.
- Utilized Banner,Data Entry and Pay Junction to perform tasks.
Education
Master of Arts - Liberal Arts And Sciences- Spanish Literature
St. John's University
Jamaica, NY09-2024
Bachelor of Arts - Political Science And Government
Queens College- ( City University of New York)
Queens05-2007
Bachelor of Arts - Communication Arts
Hunter College
New York, NY05-2000
Skills
- Staff management
- Creative direction
- Strategic planning
- Data analysis
Interpretation of Financial Aid Policies as they are related to Student Account Holds
Certification
- St. John's University Sigma del Tapi- National Graduate Spanish Honor Society member since 2021.
- Member of NACADA- The Global Community for Academic Advising since 2022.
Languages
Spanish
Professional Working
Interests
- Participated in community theater productions, enhancing my public speaking and teamwork skills
- Studied voice ( Musical Theater and Opera) and sang in church as an occasional soloist for holiday events
- Avid Classic Movie aficionado (TCM)
Timeline
Assistant Director/First Year Advisor
St John's University Center for Student Success
04.2022 - Current
Financial Aid Customer Service Representative
St John's University Customer Call Center
09.2010 - 04.2022
- St. John's University Sigma del Tapi- National Graduate Spanish Honor Society member since 2021.
- Member of NACADA- The Global Community for Academic Advising since 2022.
Master of Arts - Liberal Arts And Sciences- Spanish Literature
St. John's University
Bachelor of Arts - Political Science And Government
Queens College- ( City University of New York)
Bachelor of Arts - Communication Arts
Hunter College
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