David Dycus
Richardson,TX
Summary
Accomplished General Manager at Panda Express, adept in strategic decision-making and fostering operational efficiency, led to significant business growth. Expert in process improvement and maintaining high customer satisfaction, I excel in managing diverse teams to exceed performance targets. My background includes enhancing productivity and implementing cost-saving strategies, demonstrating a strong blend of leadership and operational skills.
Overview
7
7
years of professional experience
Work History
General Manager
Panda Express
06.2024 - Current
- Increased overall company efficiency by streamlining operations to reduce overuse of labor by 10% and maintained a weekly variance of +/- 4%.
- Developed and executed strategic plans for business growth and expansion, resulting in increased weekly revenue from 40k to 45k in first three months.
- Implemented effective cost-saving measures to reduce food cost by 15% and maintain a variance of less than 2% COGS.
- Established comprehensive employee training programs to develop skills, while maintain compliance with industry regulations improving Guest Experience Metrics to 82% overall satisfaction in first three months.
- GEM improvements based on guest feedback first three moths: Taste of Food 54%>91%, Friendliness 67%>91%, Acc. of Order 65%>91%, Speed of Service 65%>100%, Cleanliness 56%>82%
Process Assistant
Amazon
01.2022 - 06.2024
- Lead a team of 25 to consistently meet shift goals for picking, packing, and rates while rotating staff to reduce burnout.
- Identified and resolved process issues to encourage smoother procedures, more efficient workflow by CO-partnering on a project to merge pack singles, SLAM, and OB dock inside VRETs. Reducing a backlog of 20k items to 0 in four months.
- Conducted training and continued development of associates to improve operations by training 3 Learning Ambassadors, 2 PAs.
- Evaluated associate performance by analyzing and interpreting data and metrics by conducting STUs, engagements, and quarterly rate updates throughout the shift.
- Maintained daily reports and advised Area Managers in decision-making processes by giving detailed quarterly updates throughout the shift.
Project Manager
Bluewire
01.2018 - 04.2020
- Lead a team of 10 individuals to complete million dollar projects within deadlines while problem solving complex situations.
- Identified plans and resources required to meet project goals and objectives by proactively inventorying all equipment before each project.
- Orchestrated projects within strict timeframes and budget constraints by utilizing proper labor deployment to complete entire school installs inside of a week.
- Drove team success through shared vision and recognition of quality performance by conducting project briefings and weekly rewards for highest achievers.
- Maintained open communication by presenting regular updates on project status to senior leadership with nightly progress emails.
Education
High School Diploma -
Peachtree Ridge High School
Suwanee, GA05.2013
Skills
- Strategic Decision-Making
- Operational Standards
- Productivity Standards
- Maintaining Clean Work Areas
- Operational Efficiency
- Management Support
- Customer Satisfaction
- Knowledge Base
- Process Improvement
- Safety Awareness
- Quality Standards Adherence
Timeline
General Manager
Panda Express
06.2024 - Current
Process Assistant
Amazon
01.2022 - 06.2024
Project Manager
Bluewire
01.2018 - 04.2020
High School Diploma -
Peachtree Ridge High School
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