David Eagle

I had eleven years of experience at Carmax in sales, mentoring, and management. I successfully exceeded sales targets and was awarded President's Club status three times, which means I was in the top 2% of company employees in sales, customer service, and overall performance metrics; mentored 5 employees to a successful sales associate; managed the daily business and served as a daily coach by conducting observations on performance, delivering timely feedback, and recognizing performance trends. I broke down problems into easy-to-execute solutions, with organized plans for follow up and sustainment; delegated work but stayed connected in the daily business to hold other accountable and achieve results; and built relationships with the team by vocalizing opinions and persuading upwards. I led by role modeling what good looks like and inspired employees to believe in the benefits of their work.

Specific Examples:

• Courageous Leadership: Spearheaded a same-day sales initiative that increased team engagement and bonus payouts by launching a friendly competition, aligning goals with team values, and fostering a culture of daily progress tracking.
• Teamwork: Stepped into an acting sales manager role during a staffing shortage in Virginia Beach and built strong relationships through active listening, coaching, and sharing best practices, resulting in improved team performance and receiving recognition for supportive leadership.
• Analysis & Decision Making: Developed and implemented a tracking tool that identified process delays, leading to a reduction in non-saleable product, improved quality control, and a more efficient, sustainable process that the team continues to follow.
• Communication: Enhanced onboarding and skill development by creating a visual flowchart tailored to an associate’s learning style, resulting in increased confidence, more consistent execution, and the creation of a lasting resource that continues to support the team.
• Results Focus: Improved customer experience and sales results by coaching associates on proactive customer engagement, and adapting strategies to balance sales growth with quality of product, ultimately leading to higher sales numbers and a better overall customer experience.

Other notable achievements:

• Managed daily sales operations, ensuring accurate CRM updates and follow-through.
• Coordinated vehicle appraisal, trade-in, and financing discussions with customers.
• Trained associates on sales processes, compliance standards, and customer engagement.
• Resolved escalated customer concerns with clear communication and timely action.
• Reviewed performance trends to refine selling strategies and team execution.
• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Built long-lasting client relationships through excellent customer service and consistent follow-ups.
• Consistently met or exceeded sales targets through diligent effort and persistence in progressing customers.
• Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
• Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
• Evaluated competitor offerings to adapt sales strategies and maintain competitive advantage.
• Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.

Served 15 years in law enforcement as corrections officer, department head of classification at regional jail, patrol officer, and team member mentoring and training security screeners for Homeland Security.