Joi Carmichael
TN
Summary
Operations professional prepared to leverage extensive experience in operational management to enhance business performance. Expertise in developing and implementing process improvements while fostering collaborative environment to meet organizational goals. Reliable team player with focus on adaptability and achieving targeted results. Proficient in strategic planning and operational efficiency.
Overview
8
8
years of professional experience
Work History
Operations Manager
A Lion’s Heart Construction & Design LLC
10.2021 - Current
- Oversees day to day administrative operations for residential and small commercial business
- Coordinates client scheduling
- Performs accounting duties
ANALYST, HR DATA
T-Mobile
06.2021 - Current
- Executes auditing of critical business functions through all lines of business to ensure accurate data accuracy
- Performs data transactions and corrections that include annual compensation and bonus reviews for 70,000+ employee population
- Partners with cross-functional HR and business teams to administer HR data and lifecycle programs
- Collaborated with cross-functional teams to identify opportunities for process improvement and increased efficiency.
- Improved internal knowledge sharing by developing comprehensive documentation outlining standard operating procedures for various tasks.
Licensed Associate Broker in TN
Keller Williams Realty
02.2021 - Current
- Builds client relationships for the purchase and sell of residential properties in middle TN
- Licensed Realtor with years of experience
- Handled sensitive client information with discretion, maintaining trust and confidence throughout all interactions.
- Advised first-time homebuyers on essential steps required for successful home purchases that met their specific needs and budget constraints.
Specialist, HR DATA
T-Mobile
06.2019 - 06.2021
- Employee Lifecycle support specialist handling daily operations such as monitoring intake queues for HR records requests, stores records in a document repository
- Processes 1000s of unemployment claims monthly/team, 100s of monthly verification of employment requests and supports Recruiters with creating offer letters and other requisition maintenance
- Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.
Sales Coordinator I
Metro by t-Mobile
05.2017 - 05.2019
- Managed day-to-day scheduling for Sr Manager of Indirect Sales for the TN EAST market
- Coordinated group and team events, meetings and team outings both on and offsite from an office setting
- Ensured delivery of daily sales data and provides trending information for needed focus areas
- Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
- Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Education
MBA - Concentration in Human resources MANAGEMENT
Trevecca Nazarene Unviversity
07.2019
BS - Speech Communication and Theatre
Tennessee State University
05.2005
Skills
- Relationship building and influence
- Results focus
- Talent Management
- Project Management
- Inspirational Leadership
- Change and Innovation
- Strategic Thinking
- Microsoft Office Suite
- Kenexa
- Workday
- Microsoft Visio
- WebEx/Teams/Slack
- Team Leadership
- Operations Management
- Problem-Solving
- Customer Service
Accomplishmentsprojects
- Volunteer for Steele Magnolia Horse Rescue/Sanctuary
- Operations Agent for a Licensed Residential/Small Commercial General Contractor – A Lion’s Heart Construction & Design, LLC
- Licensed Real Estate Affiliate Broker/Realtor – State of Tennessee since 2021
- Precinct Officer – Davidson County Election Commission in the state of Tennessee since 2020
Timeline
Operations Manager
A Lion’s Heart Construction & Design LLC
10.2021 - Current
ANALYST, HR DATA
T-Mobile
06.2021 - Current
Licensed Associate Broker in TN
Keller Williams Realty
02.2021 - Current
Specialist, HR DATA
T-Mobile
06.2019 - 06.2021
Sales Coordinator I
Metro by t-Mobile
05.2017 - 05.2019
BS - Speech Communication and Theatre
Tennessee State University
MBA - Concentration in Human resources MANAGEMENT
Trevecca Nazarene Unviversity
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