Justin Ward
Philadelphia,PA
Summary
Resourceful and creative, able to adjust to shifting priorities while maintaining a positive attitude and strong work ethics. A cooperative team leader who supports responsibility and empowerment and has a track record of successfully guiding teams to surpass company growth and profitability goals. Committed to excellence and quality. Possesses a track record of success in analytical problem-solving, operational management, and team leadership. Eager to advance their talents while achieving company goals.
Overview
13
13
years of professional experience
Work History
Operations Manager
FedEx
Barrington, NJ
10.2020 - Current
- Reduced miscommunications through establishing positive and effective communication between the unit personnel and the organization leadership
- Taught employees how to resolve problems independently and meet targets through effective training programs
- Managed team of 40+ employees with consistent record of accomplishment in achieving operations goals
- Maintained onsite presence to oversee operations and verify compliance with company operational standards
- Promoted team collaboration and professional development opportunities to build success-oriented culture.
Postal Clerk
USPS
Hatfield
03.2016 - 10.2020
- Kept postal equipment and supplies in good condition and reported repair or replacement needs
- Unloaded sacks of incoming mail, separated letters and transported to proper sorting and processing area
- Maintained pleasant public relations with customers through general familiarity with postal laws, regulations, and procedures
- Sold postal products and services to business community and public.
Assistant Manager
Nordstrom Rack
Cherry Hill
02.2013 - 09.2016
- Assisted with administering policies and practices in human resources, compliance, safety, and quality assurance
- Selected, managed, coached, and developed high-performing team of sales associates to meet or exceed sales targets
- Supervised hourly and temporary personnel, provided work direction, and reviewed work processes
- Held area managers accountable for meeting deadlines, sales expectations, and performance goals
- Promoted and spearheaded new sales techniques and executed next season planning to meet profit goals.
Bartender
Dave's Banquet Hall
Philadelphia
06.2013 - 07.2014
- Maintained updated knowledge of cocktail, wine, and beer menus and memorized all in-house recipes
- Promoted featured drinks and food specials through social media platforms to encourage sales
- Conducted weekly and monthly inventories to maintain appropriate levels and replenishment schedules
- Recommended beverage pairings with food orders, increasing average revenue of food orders by more than 70%
- Trained new bartenders in customer service, bar equipment safety, drink preparation, and upselling techniques.
Customer Service Representative
Maximum Research
Cherry Hill
01.2011 - 11.2013
- Provided solutions, recommendations, and replacements with empathy and positive feedback
- Shared insights with management regarding member inquiries, concerns, and complaints to improve products, operations, and policies
- Implemented best practices in fostering exceptional customer care support and satisfying customers
- Trained new associates on store programs and policies
- De-escalated customer complaints using specialized communication techniques.
Education
High School Diploma -
Highland Regional High School
06.2012
Skills
- Team building and leadership
- Critical thinking and Problem solving
- Professionalism and strong work ethic
- Great Communication
- Employee development & Retention
- Ability to inspire a shared vision while empowering and motivating a team
- lead a team effectively and positively influence diverse groups
Accomplishments
- 8x Manager of the Month
- 2022 & 2023 Peak Allstar
- 2023 PT Ops Manager of the Year
Timeline
Operations Manager
FedEx
10.2020 - Current
Postal Clerk
USPS
03.2016 - 10.2020
Bartender
Dave's Banquet Hall
06.2013 - 07.2014
Assistant Manager
Nordstrom Rack
02.2013 - 09.2016
Customer Service Representative
Maximum Research
01.2011 - 11.2013
High School Diploma -
Highland Regional High School