Maria Rodriguez
Norwalk,CA
Summary
Experienced with handling complex accounts receivable processes efficiently. Utilizes financial software to optimize billing and collection procedures, ensuring timely payments. Track record of fostering team collaboration and maintaining strong client relationships, driving overall financial health.
Overview
2
2
Languages
26
26
years of professional experience
Work History
Accounts Receivable Manager / Operations Manager
CAPITOL FOOD CO
Cerritos
09.2012 - Current
- Led a team of 6 in accounts receivable, optimizing operations for 40 employees.
- Maintained accuracy in handling over 2000 accounts receivable transactions.
- Reviewed customer accounts for possible credit increases, and collaborated closely with the company Insurance Company Representative to mitigate risk.
- Monthly KPI reporting
- Monitored accounts that go on credit hold, release the orders based on the information provided by the customer.
- Conducted bi-weekly meetings with staff to foster effective communication and enhance performance.
- Bank reconciliations, Journal Enteries and month end closing
- Collaborated with cross-functional teams to improve the work flow
- Experience with Retail Food Service Customers. Review all rebates, allowances, promo's and other deductions taken.
- Trained and mentored staff on best practices for accounts receivable management.
- Analyzed aging reports to strategize collection efforts and prioritize account follow-ups.
- Post customer payments by recording cash, checks, and credit card transactions.
- Verified discrepancies and resolved clients' billing issues
- Established credit limits based on thorough risk assessments, minimizing potential losses.
- Improved department efficiency, restructuring workflows to better manage client accounts and follow-up processes.
- Supported financial directors/controller with special projects and additional job duties.
- Assisted in recruiting, hiring, onboarding and training of team members to fulfill business requirements.
ACCOUNTS RECEIVABLE/PAYABLE
PTS TRANSPORTATION
Long Beach, CA
10.2004 - 09.2012
- Managed over 300 accounts receivable, ensuring timely cash application and accurate records.
- Generated weekly aging reports and presented findings to management for review.
- Assisted in cash application processes to support overall financial accuracy.
- Generated weekly aging reports and presented actionable insights to management.
- Processed billing and organized documentation in system files for streamlined data retrieval.
- Approved checks in collaboration with accounts payable team.
- Assisted in cash application processes, contributing to enhanced financial accuracy.
- Conducted timely bank deposits, improving cash availability for company operations.
- Monitored aging reports regularly, identifying delinquent accounts requiring prompt attention or escalation as needed.
- Trained new staff members on accounts receivable/payable procedures, fostering a collaborative work environment while ensuring adherence to best practices.
- Reduced outstanding receivables with diligent follow-up and effective communication.
CUSTOMER SERVICE REP
PACER INTERNATIONAL
Commerce, CA
12.2000 - 10.2004
- Managed JC Penny accounts, scheduling appointments and generating daily reports to support operational efficiency.
- Coordinated with dispatchers on pending loads, ensuring timely deliveries and customer satisfaction.
- Performed data entry tasks with attention to detail and accuracy.
- Handled billing processes, mailing invoices and overseeing UPS packages to maintain accurate financial records.
- Resolved customer inquiries efficiently, ensuring high satisfaction and loyalty.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Education
High School Diploma -
Los Angeles High School
06-1996
General Studies
Long Beach City College
Long Beach, CAAccounting -
Cerritos College
Norwalk, CA12-2027
Skills
- Accounts receivable
- Word and Excel
- Invoice processing
- Bilingual Spanish English
- Credit control
- Cash management
- Financial records and reporting
- ERP systems
- Payment negotiations
- AR reporting
- Transaction processing
- Collections experience
- Invoice statements
- Payment reviewing
- Staff management
- Employee training oversight
- Team building leadership
- Team leadership
- Collaborative skills
- Organizational skills
- Multitasking
- Time management
- Excellent communication
- Training oversight
- Decision-making
- Task prioritization
- Bilingual in Spanish and English
- Microsoft Word and Excel
- QuickBooks
- ERP systems: Business Central, SX, AS400
- Web Portal Submission
- Data entry
- Typing and 10-key entry
- Cash handling expertise
- Customer relations
- Decision making
- Team leadership
- Task prioritization
- Staff Development
Languages
Spanish
Professional Working
English
Full Professional
Timeline
Accounts Receivable Manager / Operations Manager
CAPITOL FOOD CO
09.2012 - Current
ACCOUNTS RECEIVABLE/PAYABLE
PTS TRANSPORTATION
10.2004 - 09.2012
CUSTOMER SERVICE REP
PACER INTERNATIONAL
12.2000 - 10.2004
High School Diploma -
Los Angeles High School
General Studies
Long Beach City College
Accounting -
Cerritos College