David Edwards
San Antonio,TX
Summary
Professional in operational management with a track record of driving efficient processes and optimizing performance. Adept at implementing strategies that align with organizational goals and fostering collaborative work environments. Known for adaptability and reliability in dynamic settings, ensuring seamless team operations and goal achievement.
Overview
8
8
years of professional experience
Work History
Animal Care Officer
Animal Care Services
07.2022 - Current
- Enforce chapter 5 ordinances through out the city of San Antonio
- Educate the public on Chapter 5 and help them come into compliance and provide resource to assist their needs
- Maintain a professional demeanor and the CORE values of the city while interacting with the public
- Write accurate reports of the events that occurred at while servicing calls and forward the reports to the appropriate when necessary
- Assist local Law enforcement agencies where animals are involved
- Work with other departments at ACS to help maintain care for animals while in our care
- Safely handle animals while in the field, loading, unloading, and transporting them
- Maintain a clean and sanitized work truck
- Receive and input bite exposure reports into the 311 self-service system
- Write quarantine warrants for severe bites with non-compliant owners
- Coordinate serving warrants with SAPD SAFFE officers and SAPD Detectives
- Mentored junior staff members as a field training officer, helping them develop their skills and advance in their careers
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organization
Animal Care Attendant
Animal Care Services
06.2021 - 07.2022
- Provide excellent customer service
- Assist the public in safely handling animals
- Ensure the humane treatment of animals under the care of ACS
- Provide compassionate care for animals, ensuring their physical and emotional well-being during their stay at the facility
- Promoted a safe environment for both staff and animals by adhering to established safety protocols and procedures
- Enhanced facility cleanliness through regular maintenance of animal living spaces, reducing the risk of disease transmission
- Contributed to positive public relations efforts by answering inquiries about available animals and providing excellent customer service during visits to the facility
- Assisted with successful adoption events, matching animals with suitable forever home
- Cleaned animal enclosures maintain clean living spaces for pets and prevent spread of disease
- Monitored animal health to quickly recognize signs of illness and injury, seeking necessary medical attention
Marketing/ Training Associate
Treat. Train. Love
03.2017 - 03.2022
- Developed and launched both business and marketing strategy
- Designed custom company logo, business cards, and t-shirts
- Assisted in training group classes, private sessions, behavior modification, and reverse board and train
- Led interactive group activities that reinforced learning objectives and enhanced participant understanding
Special Projects Coordinator & Administrative Assistant
Total Family Health Care
02.2017 - 09.2020
- In charge of gathering clinical information and quality metrics and completing the applications
- Insurance audits, special reports, and medical record review
- Authored and updated the company’s web security policy
- Assisted in creating a paperless office by formatting medical forms into tablet friendly PDF formats
- Assisted and learned several areas of non-clinical care including front desk, reception, insurance verifications, payroll processing, electronic health record maintenance and version updates
- Acted as the primary point of contact for all business contracts, RFQs, and RFIs
- Assisted the clinic receiving the following recognitions:
- NCQA Patient Centered Medical Home Recognition 2018 and 2019
- CMS Merit-based Incentive Payment System (MIPS) Score 100 in 2017 and 2018 with exceptional performance bonus
- TMF Health Quality Institute Physician Practice Quality Improvement Award Recipient 2017
- Bridges to Excellence 5 Star Recognition in Diabetes Care 2018
- Delivered high-impact results by skillfully guiding projects through all stages of planning, development, and implementation
Education
Bachelor’s Degree of Arts - History, Psychology
University of Texas At Arlington
Arlington, TX12-2016
Skills
- Animal handling and restraint
- Chameleon Shelter Software
- Warrants and summons
- Investigation leadership
- De-escalation techniques
- Filing quarantine warrants
- Information verification
- Work coordination
- Report writing
- Time management
- Innovation and creativity
- Cultural awareness
Work Preference
Work Type
Full TimeWork Location
On-SiteImportant To Me
Career advancementWork-life balanceWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Animal Care Officer
Animal Care Services
07.2022 - Current
Animal Care Attendant
Animal Care Services
06.2021 - 07.2022
Marketing/ Training Associate
Treat. Train. Love
03.2017 - 03.2022
Special Projects Coordinator & Administrative Assistant
Total Family Health Care
02.2017 - 09.2020
Bachelor’s Degree of Arts - History, Psychology
University of Texas At Arlington
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