David Eldridge
D.C., MD, VA
Summary
Resourceful, target driven leader with over a decade of leadership experience in operations, market management, team development, market research analysis, sales, and customer service.
Overview
18
18
years of professional experience
Work History
Sales Director
Ridge Remodeling & Design
07.2021 - Current
- Hired, trained and built high-performing team of sales representatives.
- Developed key partnerships with industry-leading organizations to strengthen professional network and expand future business opportunities.
- Solved complex problems to increase sales effectiveness and streamline business direction.
- Exceeded sales goals through effective time management and resource allocations.
- Executed strategic plans for growth and new acquisitions.
Field Service Manager
Vivint Inc.
04.2013 - 07.2021
- Supported, measured, and developed Field Service Professionals through leadership, training, and guidance.
- Ensured daily operation met company standards by driving safety, sales, KPI’s, while maintaining a high-quality customer experience.
- Conduct monthly team meetings in which Professionals receive training, share concerns, and set team and individual goals.
- Manage employee time tracking and time-off requests.
- Review customer surveys and coach Professionals where necessary while also directly addressing customer concerns.
- Ensure Vivint retains customers by maintaining a high level of quality and timely installation/service.
- Collaborate closely with scheduling teams and other groups to minimize customer appointment rescheduling.
Office Manager
Pinnacle Security LLC
03.2012 - 04.2013
- Trained and recruited technicians.
- Prepared service routes and controlled office inventory.
- Performed quality control inspections
- General sales.
- Serviced and Installed home and commercial alarm systems.
Service Manger
Platinum Protection
01.2008 - 02.2012
- Serviced and Installed home and commercial alarm systems.
- Generated additional revenue through selling upgraded features.
- Prepared service routes.
- Prepared payroll.
- Performed internal inventory audits.
Manager of Operations
D.D. Distributors
12.2007 - 01.2008
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Partnered with vendors and suppliers to effectively manage and budget.
- Prepared service routes, payroll and audits.
Sales Manager
GNC Live Well
09.2005 - 12.2007
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Resolved customer issues quickly to close deals and boost client satisfaction.
- Conducted team meetings to reinforce goals and objectives and set clear expectations about policies and procedures.
- Coached and counseled sales personnel, assisting with individual selling efforts and helping sales representatives reach targets.
Education
Bachelor of Science - Business Management
St. Petersburg College
St. Petersburg, FLSkills
- B to B Sales
- Direct Sales
- Profit and Revenue-Generating Strategies
- Sales Strategy Development
- Risk Mitigation
- Market Research
- Critical Thinking
- Coaching and Mentoring
- Key Performance Indicator Tracking
Timeline
Sales Director
Ridge Remodeling & Design
07.2021 - Current
Field Service Manager
Vivint Inc.
04.2013 - 07.2021
Office Manager
Pinnacle Security LLC
03.2012 - 04.2013
Service Manger
Platinum Protection
01.2008 - 02.2012
Manager of Operations
D.D. Distributors
12.2007 - 01.2008
Sales Manager
GNC Live Well
09.2005 - 12.2007
Bachelor of Science - Business Management
St. Petersburg College
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