David Ely
Cleveland
Summary
Resourceful Specialist offering expertise in problem-solving, data analysis and customer service. Adept at quickly learning new technologies and processes for driving success. Proven track record of successfully managing multiple projects and developing innovative solutions.
Overview
39
39
years of professional experience
Work History
Senior Hardware Support Specialist
MCPC
07.2010 - Current
- Personally responsible for on-site service contracts and any other service needs. (Laptops, Servers, Printers, All-in One copiers,)
- Responsible for sales assistance on securing point of sale including service contracts.
- Exceeded issue-resolution targets and achieved exemplary customer satisfaction scores, consistently scoring between 95% to 100% on all service feedback.
- Maintained on-site warranty certifications for several major hardware manufacturers. (Lenovo, HP, Dell, Canon, Apple)
Senior Hardware Engineer/Senior Project Manager
MTI Computer Services
08.1989 - 11.2009
- Held dual position of Senior Hardware Engineer and Project Manager for sister company GDS.
- GDS was a digital signage formed and was assigned project manager focusing on new deployments and configurations.
- Held several positions including field service manager.
Hardware Support Specialist
Computer Decisions
02.1985 - 08.1989
- Set-up installed Unix base mini computer systems for small to medium businesses.
- Personally responsible for over $800,000 of yearly service contracts.
Education
Associate of Science - Electronic Engineering
ETI Electronics Technology Insitute
Cleveland, OHSkills
- Advanced troubleshooting and problem solving
- Experience in digital repair, electro-mechanical equipment
- A Certification
- Warranty Certified in Apple/HP/Lenovo/Canon
- Factory Trained
Timeline
Senior Hardware Support Specialist
MCPC
07.2010 - Current
Senior Hardware Engineer/Senior Project Manager
MTI Computer Services
08.1989 - 11.2009
Hardware Support Specialist
Computer Decisions
02.1985 - 08.1989
Associate of Science - Electronic Engineering
ETI Electronics Technology Insitute