Joel Mielke
Crystal,MN
Summary
Technology-inclined professional possesses strong Data Center knowledge. Experienced in planning, configuring, installing, and troubleshooting of enterprise servers, switches, routers, security appliances, and all related cabling. Experience working in a financial trading system. Exudes a passion for computers, science, and technology. Cooperates and collaborates easily and professionally with coworkers, clients, and vendors. Demonstrates excellent written and verbal communication skills. Committed to providing best-in-class Data Center Services.
Overview
10
10
years of professional experience
Work History
Senior Hardware Support Specialist
US Bank
01.2018 - 09.2023
- Respond to service requests and resolve within appropriate SLA's.
- Receive, ship, and record inventory as needed.
- Monitor and maintain power sources in the Data Center.
- Understanding of copper CAT6 cabling standards as well as both multi-mode and single-mode fiber cabling.
- Planing, executing, and post validating of equipment installations and migrations.
- Troubleshooting and resolution of server and appliance hardware issues.
- Troubleshooting and resolution of connectivity issues (Telco)
Data Center Engineer
FICO (Contract)
01.2017 - 01.2018
- Hardware installation and configuration of enterprise servers and cabling infrastructure
- Hardware break/fix of servers/network/security appliances
- Rack installation including putting racks into place, cabling, power-up, and handoff to provisioning teams
- Troubleshooting and resolving connectivity issues (Telco)
- Structured cabling, labeling, and troubleshooting of fiber/copper/telecom cables
Cisco Field Engineer
Cisco (Conquest Technologies, Inc)
01.2016 - 01.2018
- Installation of new hardware (rack and stack Cisco equipment)
- Load required configuration into CLI's of Cisco appliances
- Ensure work is completed entirely and during change windows
- Troubleshoot issues resulting from new installation of Cisco equipment
- Verify full functionality of Cisco devices as well as all serial numbers, host names, port configurations, and grid locations
- Contributed alternative solutions/ideas to installation challenges during pre-installation/planning meetings
Central Services Administrator
Warner Connect
12.2014 - 11.2015
- Perform regular proactive service
- Identify technical risk(s)
- Perform remote and on-site evaluations of customer environments, including performing and/or recommending corrective actions
- Monitored power and connectivity on all hardware
- Provided system and administration support on servers/remote appliances
Data Center Administrator
St. Jude Medical
04.2014 - 09.2014
- Retired/decommissioned equipment (servers, switches, routers, KVMs, etc.)
- Upgraded servers (hardware and software)
- Installed new racks, servers, temperature monitors, switches, routers with appropriate cabling/labeling.
- Planned/prepared moving of equipment from one data center to another with minimal downtime.
- Configured all equipment including servers, switches, security appliances, PDUs, etc.
- Monitored power draw for equipment and acted when appropriate.
- Responded to work orders from other departments
IT Data Center/ Network Services
Medica
06.2013 - 01.2014
- Racked and cabled servers, switches, routers, security appliances, power strips, and environmental monitoring devices.
- Ensured power draw was within limits and acted when appropriate
- Migrated Cisco network gear to HP network gear
- Configured servers, network equipment.
- Troubleshooting of servers, network equipment, and security appliances.
- Troubleshooting and resolution of connectivity issues.
- Retired/decommissioned equipment (servers, switches, routers, security appliances).
Education
A+ Certification
CompTIA
09.2013
Skills
- 10 years Data Center experience
- Strong Customer Service
- Quality Assurance excellence
- Asset Inventory maintenance
- Strong Hardware Break/Fix
- Strong knowledge of server/storage/network/security appliances and cabling
- Strong interest in learning new DC concepts
- Meet/Exceed SLA expectations
- IT Software concepts (RAID, SAN, Windows, Linux, Unix, CLS)
- Strong knowledge of cabling CAT6 copper and multi-mode/single-mode fiber
- Commitment to excellence, attention to detail, and organization skills
- Excellent written and verbal communication skills
Timeline
Senior Hardware Support Specialist
US Bank
01.2018 - 09.2023
Data Center Engineer
FICO (Contract)
01.2017 - 01.2018
Cisco Field Engineer
Cisco (Conquest Technologies, Inc)
01.2016 - 01.2018
Central Services Administrator
Warner Connect
12.2014 - 11.2015
Data Center Administrator
St. Jude Medical
04.2014 - 09.2014
IT Data Center/ Network Services
Medica
06.2013 - 01.2014
A+ Certification
CompTIA
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