David Enrique Landaeta Vilchez
Miami
Summary
Motivated customer service and administrative professional with 3+ years of experience in hospitality, front desk operations, and resident support. Skilled in communication, problem-solving, and building management systems. Dedicated to creating an organized and positive environment for residents and guests.
Overview
5
5
years of professional experience
Work History
Front Desk
First Service Residential
06.2022 - Current
- Provided hospitality services by greeting and registering residents/guests, ensuring a smooth arrival and stay.
- Managed building logistics including package handling (Amazon, UPS, USPS), parking violations, and vendor access control.
- Supported administrative operations: answering emails, coordinating move-ins/outs, processing payments, scheduling inspections, and preparing monthly reports.
- Collaborated with maintenance to report and track facility issues such as water leaks or equipment failures.
Crew Member
McDonald's
07.2020 - 06.2022
- Provide an enjoyable customer service experience.
- Restock workstation to ensure enough supplies are available during the shift or the next one.
- Train new crew members joining the team.
- Advise the shift manager with any decision taking such as how to distribute the staff in the workstations.
Education
High School Diploma -
Ronald W. Reagan / Doral Senior High School
Associate Degree - Business Administration
Miami Dade College
Skills
- TECHNICAL SKILLS:
- Microsoft Word (Specialist), Microsoft PowerPoint (Specialist)
- CUSTOMER SERVICE SKILLS:
- Conflict resolution, High-stress problem-solving , Professional communication
LENGUAGES
English
Spanish
Timeline
Front Desk
First Service Residential
06.2022 - Current
Crew Member
McDonald's
07.2020 - 06.2022
Associate Degree - Business Administration
Miami Dade College
High School Diploma -
Ronald W. Reagan / Doral Senior High School