David Erlach
Norwalk,CA
Summary
Dynamic Operations Manager and Supplier Quality Professional with extensive experience in branch leadership, team supervision, aerospace auditing, and technical support. Proven track record of managing teams of up to 50 employees while driving operational efficiency, enhancing supplier performance, and ensuring strict compliance with industry and government standards. Expertise in blending hands-on leadership with analytical problem-solving skills and technical knowledge, all underpinned by a steadfast commitment to delivering high-quality service. Recognized for fostering collaborative environments that empower teams to excel and achieve organizational goals.
Overview
2027
2027
years of professional experience
Work History
Branch Manager
NATEC Inc.
02.2021 - 04.2026
- Led overall growth and daily operations of the Anaheim branch, supervising 15–50 employees and contractors.
- Managed supply chain, logistics, and facility operations while reducing costs and improving quality.
- Ensured the facility maintained a professional appearance and met all organizational standards.
- Collaborated with government agencies to uphold strict certification and compliance requirements.
- Delivered high–level customer service and ensured consistent service quality across all departments.
- Partnered with other branches to maintain organizational consistency and best practices.
- Worked closely with executive leadership to develop systems that strengthened integrity, compliance, and organizational culture.
- Supported students directly, ensuring training programs met their needs across multiple delivery formats.
Supplier Quality Engineer
AdelWiggins Group
09.2013 - 07.2020
- Certified AS9100 Rev. D Auditor responsible for maintaining approvals and certifications for over 400 suppliers.
- Developed innovative methods to identify supplier issues and implement effective corrective actions.
- Collaborated with IT to create tools for monitoring supplier approval status and performance metrics.
- Delivered bi–weekly supplier quality and on–time delivery reports to executive leadership, including the VP of Quality, VP of Operations, and President.
- Issued and tracked supplier corrective actions, verifying long–term effectiveness.
- Managed all organizational stamps and maintained associated training documentation.
- Created and maintained the annual internal audit schedule, trained internal auditors, and issued corrective actions for audit findings.
Owner / Computer Technician
My Loco PC
01.2008 - 09.2013
- Provided computer repair, replacement, and technical support services to residential and corporate clients across Orange County.
- Maintained all required business licenses and ensured compliance with federal, state, and local regulations.
- Tested and implemented emerging technologies to improve service offerings.
- Designed and maintained network infrastructure for business environments.
Senior Desktop Engineer
Universal Protection Service
01.2007 - 01.2008
- Created and maintained employee accounts in Active Directory, ensuring accurate data and secure access.
- Provided rapid remote support using Remote Desktop, GoToMeeting, and GoToAssist.
- Assisted the Systems Administrator with tasks including CAT6 cabling, network testing, backup operations, and system maintenance.
- Managed critical IT functions during administrator absences.
Desktop Support Engineer
Countrywide Financial
01.2001 - 01.2005
- Provided technical support for hardware and software issues, enhancing user experience across departments.
- Diagnosed and resolved system errors, maintaining optimal performance of desktop systems.
- Installed and configured operating systems and applications, streamlining deployment processes for new devices.
- Collaborated with IT teams to implement security protocols, safeguarding sensitive information within the organization.
Sr. Desktop Support Engineer
LSI
2005 - 2007
- Provided advanced technical support for desktop environments, resolving complex issues efficiently.
- Led troubleshooting efforts for hardware and software problems, enhancing user productivity across departments.
- Mentored junior engineers, fostering skill development and encouraging best practices in desktop support.
- Implemented system upgrades and patches, ensuring optimal performance and security compliance for end-user systems.
Restaurant Manager
Baker's Square
1999 - 2001
- Supervised daily operations to ensure high-quality food service and customer satisfaction.
- Trained and mentored staff on operational standards and best practices.
- Implemented inventory management procedures to optimize supply chain efficiency.
- Developed and executed staff schedules to align with business needs.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
Education
Certificate in Restaurant Management - Hotel, Resort And Restaurant Management
Orange Coast College
Costa MesaBachelor of Science - Business Management
Grand Canyon University
01-2021
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Staff management
- Employee development
Timeline
Branch Manager
NATEC Inc.
02.2021 - 04.2026
Supplier Quality Engineer
AdelWiggins Group
09.2013 - 07.2020
Owner / Computer Technician
My Loco PC
01.2008 - 09.2013
Senior Desktop Engineer
Universal Protection Service
01.2007 - 01.2008
Desktop Support Engineer
Countrywide Financial
01.2001 - 01.2005
Bachelor of Science - Business Management
Grand Canyon University
Sr. Desktop Support Engineer
LSI
2005 - 2007
Restaurant Manager
Baker's Square
1999 - 2001
Certificate in Restaurant Management - Hotel, Resort And Restaurant Management
Orange Coast College