Summary
Overview
Work History
Interests
Affiliations
Skills
Work Preference
Timeline
Generic
David Evans

David Evans

Desktop Technician
Rock Hill,NY

Summary

Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.

Overview

19
19
years of professional experience

Work History

Desktop Support Technician

Paramount
05.2010 - Current
  • Utilized remote desktop tools effectively for off-site troubleshooting assistance when required.
  • Ensured seamless connectivity between devices by administering various networking components such as switches, routers, firewalls, and wireless access points.
  • Enhanced user productivity, training employees on the use of new applications and system features.
  • Played a crucial role in completing large-scale projects on time by providing reliable technical support during all phases of implementation.
  • Improved end-user satisfaction by providing timely and efficient desktop support for software and hardware issues.
  • Learned and implemented new software testing procedures.
  • Developed strong relationships with colleagues across departments, fostering a collaborative environment for troubleshooting complex technical issues.
  • Performed routine backups of critical data to prevent loss due to unforeseen events or system failures.
  • Improved user satisfaction by providing detailed guidance and support for software applications.
  • Reduced downtime with proactive maintenance and timely troubleshooting of desktop issues.
  • Increased productivity by setting up and configuring new workstations according to user needs.
  • Installed and configured operating systems and applications.

Desktop Support Contractor

Viacom, MTV
02.2005 - 05.2010
  • Delivered high-quality work on time and within budget, earning positive feedback from clients.
  • Delivered outstanding service to customers to maintain and extend relationships for future business opportunities.
  • Managed multiple projects simultaneously while maintaining strict adherence to deadlines and budgets.
  • Coordinated timely delivery of materials and resources to job sites, preventing delays in project timelines.
  • Provided hardware breakfix support for Staff Technicians


Interests

Bass Guitarist

Spending time with family

Affiliations

  • American Legion

Skills

  • Computer Hardware Knowledge
  • Software and Hardware Issues
  • Desktop Diagnostics
  • Software Installation
  • Remote Support
  • Vendor Relations
  • User Assistance
  • Friendly and Patient
  • Hardware Evaluation
  • Software Release and Rollout
  • Collaborative Team Player
  • Microsoft Windows and Office

Work Preference

Work Type

Full TimePart TimeContract Work

Work Location

On-SiteRemoteHybrid

Timeline

Desktop Support Technician

Paramount
05.2010 - Current

Desktop Support Contractor

Viacom, MTV
02.2005 - 05.2010

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David EvansDesktop Technician