DAVID EVRA
Fort Lauderdale,Florida
Summary
Highly motivated and dedicated job seeker with strong organizational skills. Committed to contributing to company goals and making a positive impact. Eager to excel in a dynamic work environment and to support team success and organizational growth.
Overview
9
9
years of professional experience
Work History
Asset Protection Associate
Bloomingdale's
10.2023 - 11.2024
- Maintained case logs and suspicious incident reports.
- Maintained updated knowledge of company policies and procedures related to loss prevention.
- Monitored vendors for signs of fraud, conducting surveillance and reviews to evaluate suspicious behaviors.
Sales Associate
BloomingDale's
11.2021 - 10.2023
- Helped customers navigate store, complete sales, and process returns.
- Resolved concerns using strong communication and conflict management skills.
- Processed payments quickly to keep customer flow moving.
- Handled issues professionally to company standards.
- Adapted to changing priorities and unexpected situations with calm demeanor.
- Created great customer experiences with personalized sales support.
- Located hard-to-find items for customers, checking sister stores and other businesses to satisfy unique needs.
Customer Service Representative
Voya Financial
07.2024 - Current
- Managed around 30 inbound calls daily while maintaining upwards of 98%+ customer satisfaction score.
- Consistently exceeded monthly KPIs, including average handling time (AHT) and first-call resolution rates.
- Adapted quickly to policy changes and new system updates, providing real-time support during high-volume periods.
- Analyzed call trends and customer feedback to propose improvements in service delivery.
Cashier
Burlington
02.2021 - 11.2021
- Engaged customers in pleasant conversation while completing cash register transactions.
- Approached and solved problems with initiative and sound judgment.
- Gave customers full attention and attended to their needs.
- Trained new retail team members in customer service and company policies.
- Provided continued customer support after closing sales.
IT Technical Support
Gator Run Elemtary School
06.2016 - 07.2016
- Updated and factory reset all student laptops.
- Responded to any technical issues from teacher and staff.
Education
Bachelor of Arts (B.A.) - Computer Science
Florida Atlantic University
Boca Raton, FL02.2026
Associate in Arts (A.A.) - Computer Science
Broward College
Davie, FL05.2022
Skills
- Critical Thinking
- HTML
- CSS
- Javascript
- Tailwind css
- Typescript
- Java
- Python
- Computer Programming
- Reactjs
- Nodejs
- Nextjs
- SQL
- NoSQL
Affiliations
- Member, Devslopes, 08/23, Current, Completed various online courses and projects in web development, gaining practical skills in HTML, CSS, and JavaScript.
- Member, L.E.A.D Nation, 01/17, 12/18, Participated in community leadership workshops and volunteer activities, enhancing teamwork and leadership skills.
Middle Initial
D E
Additional Information - Git Hub
https://github.com/davidking706?tab=repositories
Timeline
Customer Service Representative
Voya Financial
07.2024 - Current
Asset Protection Associate
Bloomingdale's
10.2023 - 11.2024
Sales Associate
BloomingDale's
11.2021 - 10.2023
Cashier
Burlington
02.2021 - 11.2021
IT Technical Support
Gator Run Elemtary School
06.2016 - 07.2016
Bachelor of Arts (B.A.) - Computer Science
Florida Atlantic University
Associate in Arts (A.A.) - Computer Science
Broward College
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