David Facer
Provo,UT
Summary
Experienced technology executive and product strategy thought leader.
A process and methodology expert with more than a decade of experience in the cloud and the proven ability to transform and integrate product and delivery organizations with appropriate strategic alignment, collaboration, governance, and business architecture that lasts.
Overview
17
17
years of professional experience
Work History
Director of Product Management
NICE InContact
05.2021 - 11.2023
- Re-conceptualized and implemented evolved strategy for pivotal contact center application/widget to better fit demand/value dynamics in the market.
- Re-tooled a failing reporting strategy and accompanying product development group in order to meet critical customer targets, preserve revenue and strategic customers.
- Oversaw the succesful product and technical integration of a significant acquisition ($175mm) to fill market gap in highly competitive customer experience space.
Head of Product
Finch
10.2018 - 01.2020
- Implemented mature Product Management through the institution of regular Agile principles, ceremonies, and deliverables.
- Implemented mature market positioning through well-documented user stories, specifications, and product features into detailed technical and market roadmaps for organizational alignment.
- Positioned the development and delivery organization for eventual acquisition through private equity group.
Consultant
David T Facer Consulting
02.2017 - 09.2018
- Consulting within my professional network in EdTech and Customer Experience Management; this during a period of caring for my parents at the end of their lives.
Vice President Systems Development
West Corporation
02.2015 - 03.2017
- Implemented Agile Digital Transformation with standard principles, ceremonies, and regular visible progress. This preserved trust with multiple key customers as they required better visibility into our SDLC.
- Successfully managed the Product and Technical integration of a strategic acquisition ($12mm) to fill a critical market space.
- Spun up a team of 160+ in order to retire technical debt and prepare the valuable "interactive" segment of the business for acquisition (11 months later).
- Mentored/Trained the evolving Product Management group into Agile practices and market-facing deliverables
Director of Product Development
ELoyalty/Teletech
05.2013 - 02.2015
- Salvaged the valuable remnants of a failed acquisition and re-tooled the development and delivery teams
- Implemented mature Product Management & Delivery through the institution of regular Agile principles, ceremonies, and deliverables.
- Transformed our delivery processes and created an award-winning SaaS front-end for Cisco CCaaS infrastructure.
Director of Product Management
Hewlett-Packard Inc
11.2011 - 05.2013
- Instituted a rapid R&D implementation program in coordination with HP Palo Alto Labs in order to deliver value on image algorithms and their use in driving consumer printing.
- Built an agile product team to quickly deliver on R&D innovations,
- Oversaw product design and roadmap and coordinated aspects of development and rollout.
- Within six months, released an internal photoanalysis service handling millions of calls daily, with bi-weekly iterative updates.
Director of Product Management
InContact
01.2009 - 11.2011
- Owned and ran the core platform integration and extensibility product group.
- My team developed and released award-winning CX integration products.
- I also drove the core platform evolution necessary for enterprise integration (WFO) and eventual acquisition by NICE, inc. (object routing).
Director of Product & Operations
K12 Inc, Herndon, VA / PowerGlide Languages, UT
09.2006 - 07.2008
- An exceptional product was suffering from a deficient and immature delivery platform.
- I quickly grew a team, relaunched on a modern SOA platform and preserved customer revenue.
- Oversaw daily product operations, uptime, onboarding, staffing, and support.
- Positioned the company for acquisition to our primary customers, overseeing the due diligence and technical diligence and provenance required with technology transfer.
- Successfully oversaw the acquisition, transition, and successful integration into K12 inc.
Education
Bachelor of Science - Marketing, Finance, Economics
University of Utah
Salt Lake City, UTSkills
- Market Analysis & Pricing
- Strategic Product Management
- Software Delivery and Release
- Agile Methodologies
- Go to Market
- M&A analysis and integration
Timeline
Director of Product Management
NICE InContact
05.2021 - 11.2023
Head of Product
Finch
10.2018 - 01.2020
Consultant
David T Facer Consulting
02.2017 - 09.2018
Vice President Systems Development
West Corporation
02.2015 - 03.2017
Director of Product Development
ELoyalty/Teletech
05.2013 - 02.2015
Director of Product Management
Hewlett-Packard Inc
11.2011 - 05.2013
Director of Product Management
InContact
01.2009 - 11.2011
Director of Product & Operations
K12 Inc, Herndon, VA / PowerGlide Languages, UT
09.2006 - 07.2008
Bachelor of Science - Marketing, Finance, Economics
University of Utah