Summary
Overview
Work History
Education
Skills
Certification
LANGUAGES
Timeline
SUMMARY OF QUALIFICATIONS
Generic

David Faublas

Gainesville

Summary

Dynamic professional seeking a position leveraging strong business acumen and interpersonal skills in a structured work environment. Proven ability to engage effectively with diverse teams and clients, driving collaboration and achieving organizational goals. Committed to enhancing personal and team performance through innovative problem-solving and strategic thinking. Eager to contribute to a forward-thinking organization that values professional development and excellence.

Overview

10
10
years of professional experience
1
1
Certification

Work History

BAU Sales Specialist

Charter Communications, Time Warner Cable
01.2023 - Current
  • Developed and executed targeted sales strategies to enhance client engagement and drive revenue growth.
  • Analyzed customer feedback to identify opportunities for product improvement and service enhancement.
  • Provided training and mentorship to junior sales staff, fostering a culture of continuous learning and improvement.
  • Provided first-rate service to all customers and potential customers.
  • Boosted customer satisfaction by providing exceptional product knowledge and tailored recommendations.
  • Collaborated with cross-functional teams to deliver comprehensive solutions for clients'' needs.

Support Specialists / Senior Lead

Verano
07.2021 - 11.2022
  • Provided technical support to clients, resolving issues efficiently and enhancing user satisfaction.
  • Developed training materials to educate staff on product features and troubleshooting techniques.
  • Analyzed customer feedback to identify areas for service improvement and implemented changes accordingly.
  • Tracked and documented customer interactions in customer relationship management system to maintain accurate records.
  • Managed high-priority tickets with professionalism, ensuring timely resolutions while maintaining excellent rapport with clients.
  • Collaborated with development team to report bugs and suggest improvements, leading to more reliable software releases.

Phone Representative

Verano
04.2021 - 07.2021
  • Managed high-volume calls, ensuring timely responses to customer inquiries and issues.
  • Delivered exceptional customer service through effective communication and problem resolution.
  • Trained new representatives on best practices for handling customer interactions efficiently.
  • Worked closely with supervisors during performance evaluations; implemented constructive feedback leading to personal growth.

Senior Lead Sales

Sprint
07.2019 - 04.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Proven ability to learn quickly and adapt to new situations.

Sales Associate

Sprint
04.2019 - 07.2019

Shift Supervisor / Operations Management Trainee

CVS
08.2017 - 05.2019
  • Supervised daily operations, ensuring compliance with company policies and procedures.
  • Trained and mentored team members on customer service excellence and store standards.
  • Monitored inventory levels, coordinating restocking efforts to maintain product availability.
  • Managed scheduling, optimizing staff allocation to meet peak operational demands.
  • Conducted performance evaluations, providing constructive feedback to support employee development.

Pharmacy Technician / Inventory Specialist

CVS
02.2016 - 08.2017
  • Managed medication dispensing processes ensuring compliance with safety standards and regulations.
  • Provided exceptional customer service, addressing inquiries and resolving issues efficiently.
  • Assisted pharmacists in preparing prescriptions, verifying accuracy of medications dispensed.
  • Trained and mentored junior pharmacy technicians on operational procedures and best practices.
  • Monitored inventory levels, placing orders to maintain stock of essential medications and supplies.

Cashier / Center Store Assc.

Winn Dixie
08.2015 - 03.2016

Education

Certified Pharmacy Technician -

10.2025

High School Diploma - undefined

Lennard High School
Sun City, Florida
05.2015

Skills

  • Proficient and Certified in all microsoft applications, CPHT, Leadership, Ability to work under pressure, Self-Motivation, Adaptability
  • Relationship building
  • Client relations
  • Customer service and care
  • Upselling and cross selling
  • Team collaboration
  • Sales expertise

Certification

  • CSP - Certified Sales Professional
  • CPhT - Certified Pharmacy Technician

LANGUAGES

English

Timeline

BAU Sales Specialist

Charter Communications, Time Warner Cable
01.2023 - Current

Support Specialists / Senior Lead

Verano
07.2021 - 11.2022

Phone Representative

Verano
04.2021 - 07.2021

Senior Lead Sales

Sprint
07.2019 - 04.2020

Sales Associate

Sprint
04.2019 - 07.2019

Shift Supervisor / Operations Management Trainee

CVS
08.2017 - 05.2019

Pharmacy Technician / Inventory Specialist

CVS
02.2016 - 08.2017

Cashier / Center Store Assc.

Winn Dixie
08.2015 - 03.2016

High School Diploma - undefined

Lennard High School

Certified Pharmacy Technician -

SUMMARY OF QUALIFICATIONS

  • 10+ Years in Customer Service
  • 6+ Years in Sales and Marketing
  • 3+ Years in a Professional Medical Environment
  • Over my professional career I have developed highly effective communication skills. Showing success of bringing together several work groups with different objectives but with equal positive morale and proficiency. I've learned how to evaluate potential P&L opportunities while also increasing annual profits through customer interaction and innovative compromises. I am Highly trainable, hard-working, loyal, and conscientious of all the decisions I make while working.

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David Faublas